Question about Maestro internal battery

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  • Question
  • Updated 2 years ago
  • Answered
I hadn't used my Maestro for a few months because I was waiting on 2.0.  After the 2.0 came out, I tried to power on the Maestro and it was completely dead.  I was informed to send in my Maestro to Flexradio because its internal battery drained out and it must be sent to Flex.  But, my question is this-- Should I have known that the Maestro must be used periodically to prevent the internal radio from draining out?  Is this in the directions somewhere that I missed?  If I missed it, my bad, I take full ownership.  But, if not, it seems like this should have been a big deal to get this information out to Maestro owners.  Sorry for the vent, since it is probably my fault for not knowing this in the first place, but it is very frustrating.   
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John K6VFR

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Posted 3 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
John, you have a valid and reasonable question.  The answer is yes, you should have known about the issue and what to do to prevent it from happening.  We are supposed to be including a tech note with every Maestro shipped that explains the battery situation. It was my understanding that a Constant Contact mailing was sent out to every Maestro owner we know about informing them of this situation.

Obviously, you were not notified and I'll take the follow-up action to figure out why that happened and correct the problem.

No apologies for venting.  As a matter of fact, I find that your post is exemplary in how you stated your issue in a professional manner and I really appreciate that.

Thank you for bringing this aspect of the problem to our attention.