Yourself in the Other Guy's Shoes - And it Should Never Be Personal
Have noticed a couple problem threads again where needlessly distant end users are unsupportive of the volunteers (Alpha testers mostly) and needlessly critical of others (usually FRS.)
If a person steps back and thinks about this it is obvious there is no intent, no advantage, and no commercial benefit in either volunteers or in FRS purposely causing problems. Ditto in releasing flawed software or in any way skipping Quality Assurance steps.
It has been actually pretty impressive what their system has done. And I am super impressed with the efforts these folks make when something needs to be made right.
I'm kind of thinking that some of the issues are cross-cultural, as so often there is an overseas call involved. And I have to admit I don't have a good feel for the cultural norms in the technology world, so some may how that profession holds itself accountable.
Putting good people on the defensive is seldom helpful. Without digging too deep I think a lot of know that forum/community members "going negative" ended FRS ability to share the SmartSDR Road Map and has led to information being shared a bit less.
The only SmartSDR updates than have been mandatory are the need to update (or need to revert to a prior version) when a rare big bad problem made it all the way through Alpha testing and the QC process. I think all but one or so of those were in Pre-Release software, so a pretty good track record.
In the odd case where something was broke - like a Maestro that had the not-bootable lock-up problem - FRS has been exceptional in taking care of the issue.
Is there instances with room for improvement - yes, and that is why the Community exists. You have to take you hat off to a firm brave enough let a Community like this run with only the lightest touch of moderation.
After all these words I am asking my fellow hams to join me in reflecting for a moment what the question, statement, claim/allegation is actually about. To reflect what it will look like to the Alphas and FRS. To consider what the goal is (to fix/improve/expand capabilities one would hope!!) and how my statement facilitates getting to that goal.
Put on the Other Guy's Shoes and reflect a moment if your intended post would seem fair and get the right response from you if roles were reversed.
And don't forget that our Community is drawn from a wide range of cultures, technical skills levels, ages and temperaments.
It seems really certain we are all pushing for the same utility and enjoyment in our hobby pursuit. So let's do our best to get there!