problem with license to version 2

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
  • (Edited)
No access to radio after upgrading to smart sdr v 2

I have updated to version 2 and have paid via the "buy" button.

The purchase is shown in my account at flexradio and the amount is deducted from my paypall account.

Unfortunately, I have not been granted permission to open the radio.
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ole puschl

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Posted 11 months ago

  • 1
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Mack McCormick, Elmer

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Please completely remove the DC power from the radio and try again. We have seen this in a few cases.

Mack
W4AX
Alpha Team
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Tim - W4TME, Customer Experience Manager

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I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.
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ole puschl

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The radio was not connected to the internet - Shame on me !. Every thing is ok now.
Thanks to Tim for the quick reply
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W9TVX

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Same issue here. Tried the DC disconnect to no avail. Paid using direct credit card. I've filed a ticket, but am posting here for others who may be having the same problem. 
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tomswango

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Just upgraded and have the same problem
How do I fix it
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W9TVX

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My issue was that the software could connect to the license server. I had a setup where I had a back haul link to my main router via a gateway in my shed. I ended up directly connecting my radio to my router to get the license. That fixed the issue. Moved the radio back and things are fine
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Jim KJ7S

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Help ticket is the way to go after you have cleared the "brain fart" channel hihihi. Dudley and the engineering crew cleared up my problems in a day or two and made a huge difference in my attitude later that day for sure. Many thanks to all those who respond with good stuff to try and the Help Ticket thing works super,super good guys n gals. Don't hesitate to give them a jingle or fill  a ticket and you will soon be in play mode again!   '73' and a Happy New Year to All!!
jim
KJ7S
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Bill Hassan - K1SM

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I am having a similar problem. Just bought 2.0.19.
Followed the WO2X video,and figured I'd do it from the Maestro.
All went well until I tried to refresh. Got nothing. I was able to set up a SmartLink acct no problem, and when it asks me to pick a version and I highlighted 2.0.19, there are no "up or down arrows" next to it, so I figured that 2.0.19 was installed in the 6500. Hit the refresh icon, and nothing.

Gave up on doing it on the Maestro, and went to the 6500. Downloaded and re-installed 2.0.19. Went to fire up the program, and it said License required. Having just purchased it, I hit the refresh button. It says contacting server for a few secs, and then does nothing. Rebooted the computer, rebooted and powered off the 6500, a few times. Same results.

The Computer goes into a ethernet hub, and the 6500 goes into the same hub. The hub output goes straight to the router in the other room. I had read that the 6500 has to go directly to the router and not through the computer, but would connecting it to a switch make a difference?

If I get a 100' ethernet cable from the 6500 to the router, the computer would still be connected to the hub.

Obviously I'm missing something here. Ideas?
Tnx and HNY!

Bill, K1SM
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W9TVX

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I would suggest trying to connect the 6500 straight to the hub. That sorted it out for me. If that doesn't work open up a ticket and Tim and co. can jump in and help
(Edited)
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Bill Hassan - K1SM

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Thanks for the reply!   -- It is. The 6500 goes to the hub, and the computer goes to another port on the same hub.