Problem with initial 6300 update...

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
After unboxing my 6300 and clicking on the transceiver on the left side of the screen, it tells me I need to update. Soi click on update and everything goes fine until the very end. The green progress bar is all green and it still shows "update" and appears to be hung. Does respond to power switch or smartsdr. Any ideas anyone?
Photo of David Vernier

David Vernier

  • 18 Posts
  • 6 Reply Likes
  • dissapointed

Posted 4 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
David - there are some troubleshooting suggestions in the Release Notes.  Occasionally the radio will not reboot completely from a firware upgrade.  

 Pull the power from the radio, reconnect the power cable and then power it back on (this is known as a "cold"boot).

 If that does not resolve the issue, then submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.
(Edited)