Problem Reporting question.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a quick question on problem reporting.  I found an issue and searched the forums to see if it had been discussed before.  I found that it had. I spent quite a bit of time to see if I could recreate the problem and was able to do it at will. I took notes and screen shots.  My question is do I report it as a new issue or should I some how add it  to the existing issue assuming I can find it?  The thread was closed so I can't add the info there.

Here is the link to the post I am referring to:
https://community.flexradio.com/flexradio/topics/anyone-else-notice-their-6xxx-not-changing-bands?to...

I can recreate this at will and also get a good screen dump of error that may help.  Just don't know the best way to pass the info on.

Thanks,

Harold
Photo of Harold Rosee

Harold Rosee

  • 155 Posts
  • 33 Reply Likes

Posted 3 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9198 Posts
  • 3558 Reply Likes
Official Response
Harold,

Bob is correct.  If we have entered it into our bug tracker, it means there is a high probability that the issue is a defect and requires additional investigation by our engineering team.

We always welcome additional information.  More is always better than less.

There is an easy "rule of thumb" to follow.  If you want to communicate something officially to FelxRadio systems about an issue that may or may not have been previously reported, open a HelPDesk support ticket. (http://helpdesk.flexradio.com).  While I do my best to read every post on the community, there are times where this isn't possible, so entering a HD ticket will get to the support team and they will direct it to the appropriate person to update the defect report.

The defect in question, #4064 is slated to be addressed in the next general release of SmartSDR.  I say "slated", because it has been scheduled, but work has not started on it.