Problem accessing radio after 2.0 upgrade

  • 1
  • Problem
  • Updated 2 years ago

Last night I successfully upgraded my Flex 6300 to SmartSDR 2.0, and was able to access radio locally after upgrade.

I registered the radio for SmartLink, registered to my "ken@n2vip.org" email address successfully last night also.

Well, today is a new day, and I can't access the radio either locally or via smartlink.

The progression during login is as follows - I start SmartSDR 2.0:


That shows the radio available and registered for SmartLink.

Then, a moment later, the screen changes to this:



Where did SmartLink go?

Then I click on the Flex-6300, and I get this:


But when I click on "SmartLink Setup" I get this:


Oh look, my radio IS registered for SmartLink!

If I click on "connect" on the previous screen, after highlighting the Flex-6300, the software just appears to hang, never connecting.

Any thoughts? I'm hoping to use my radio remotely this weekend, any help you can provide is greatly appreciated.

Ken, N2VIP

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Ken Hansen

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Posted 2 years ago

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Ken Hansen

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When it fails to connect to the radio, this is the timeout message I see:

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Ken - NM9P, Elmer

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Have you done a cold reboot of the rig?
Shut if off, remove power for about 30 seconds, return power, and start the rig up again.

While that is happening, reboot your computer, too.

Then try again, locally at first, and see if it connects.
If so, then try via your remote connection.

BTW>  If you go to the network settings tab in your SmartLink setup, what does it say?
Are you using the "Automatic" UPnP, or have you manually forwarded ports?
If you hit the "test" button, do you get the green indicator?

Ken - NM9P
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Ken Hansen

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Working backwards:
Yes, greenbuttonfrom'test'
Using manual port forwarding 4993 --> 4993, 4994 -->4994
The laptop has been rebooted, the radio has not
The laptop found the 2.0 updated radio on local LAN right after update, radiohas not been powered down since update.

Thanks,

Ken, N2VIP
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NX6D Dave

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Assuming all of this is happening on your LAN, you shouldn't see your radio listed as being available via SmartLink. This suggests something unusual is happening in your LAN.
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Ken Hansen

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Yes, all on home lan
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Tim - W4TME, Customer Experience Manager

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Official Response
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  Please respond using the HelpDesk ticket for issue resolution.
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Ken Hansen

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Thanks all, got a chance to test it today, after power-cycling the radio, and all is well. I was able to access the radio on my local LAN (where I did not see the SmartLink tag next to the radio entry), but when I went to a bookstore to test remote access from my laptop the radio appeared, with the SmartLink tag next to it, and I was able to control it just fine.

I will update the helpdesk ticket momentarily, but I wanted to add the resolution here - the power-cycle on the radio appears to be needed, or at least very, very helpful. ;^)