Problem accessing radio after 2.0 upgrade

  • 1
  • Problem
  • Updated 7 months ago

Last night I successfully upgraded my Flex 6300 to SmartSDR 2.0, and was able to access radio locally after upgrade.

I registered the radio for SmartLink, registered to my "" email address successfully last night also.

Well, today is a new day, and I can't access the radio either locally or via smartlink.

The progression during login is as follows - I start SmartSDR 2.0:

That shows the radio available and registered for SmartLink.

Then, a moment later, the screen changes to this:

Where did SmartLink go?

Then I click on the Flex-6300, and I get this:

But when I click on "SmartLink Setup" I get this:

Oh look, my radio IS registered for SmartLink!

If I click on "connect" on the previous screen, after highlighting the Flex-6300, the software just appears to hang, never connecting.

Any thoughts? I'm hoping to use my radio remotely this weekend, any help you can provide is greatly appreciated.

Ken, N2VIP

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Ken Hansen

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Posted 7 months ago

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Tim - W4TME, Customer Experience Manager

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Official Response
I have converted this topic to a support HelpDesk ticket ( for expedited issue resolution.  Please respond using the HelpDesk ticket for issue resolution.