Thank you to all of our loyal
FlexRadio customers (Flexers) who have been so patiently waiting for the Power
Genius XL (PGXL) amplifiers to arrive.
As you are aware we began shipping the amps in May, and have been slowly rolling out production units after each one completes a rigorous and extensive test/burn in process.
Last month, as more users began exercising the 6-meter (6M) band in the exciting new FT8 mode, units began showing stress in a way not previously experienced. As a result, an issue in the post-amplifier 6M filter was identified. Our engineering team has already identified root cause and incorporated changes into the design to resolve the stress issues with the amp.
Unfortunately, this has further delayed our delivery plan, and at this time we expect to resume shipments in approximately 8 - 10 weeks.
For those individuals who have already received a PGXL we will be rotating each unit through our facility over the the next 6 weeks to address this issue. You will be receiving a more detailed communication in the next few days.
The cost of this process will be completely covered by FlexRadio and the start date of the 2-year warranty period will be reset to the begin when unit is returned following the update, In the meantime, we recommend not running the amp above 500 watts on 6 Meters.
Thank you again to all of the faithful Flexers! If you have any questions or concerns, please don't hesitate to contact me at email@example.com any time.
VP Sales and Marketing