The power supply was likely dislodged by very rough shipping. If you’re comfortable doing the following then this should get you going.
1. Unplug the unit
2. Remove the top cover
3. Looking at the amp from the front on the right side is the power supply. It plugs into a connector and is held in place with a clamp. Loosen the clamp and reseat the power supply in the plug. Tighten the clamp. That should get you going.
4. Plug in the amp to check if it is working. Keep you hands out of the amp while plugged in.
5. Unplug the amp and replace the cover.
The power supply becoming unplugged (internally) is a rare event but it can happen if UPS handles the amp roughly during shipment.
Please let me know if this gets you going. I’ve been using this amp for 18 months and it’s rock solid. I began testing with the first very rough “prototype” version of the amp all the way through the production amp.
1. Ribbon cable at the front of the amp had come off.
2. Only one screw was holding the power Supply bracket and power supply had slid almost off the connector to the back of the amp.
This was not from shipping but from assembly and poor QC. The person putting this amp together used a power screwdriver and sucked the nuts through the power supply bracket. So far everything else looks ok and everything tested ok with one concern the SWR on the amp is higher than my HF-Auto. the HF Auto shows 1.1:1 and the amp is showing 1.5:1 this could be the tuner however my 6500 is showing the same as the tuner.
I am still been very happy with my flex equipment until now and this may be a one time thing and one person working the line. Flex need to review their QC and I'll be calling them tomorrow to discuses the issue I had.
See photos below and thanks.
Again thanks for the help getting up and going
Looking at the first picture, it does seem to me that the components were pulled apart – like if the amp was dropped several feet upside
down. If the box was dropped squarely it
may not show any damage, while the internal assemblies of the 30 lb. amp could
been damaged by tensile force, and missing screws could be lodged out of
sight. Just my guess of course.
Hopefully FRS will take better packaging steps to insure future PG-XL shipments can survive the UPS shipping process. In certain cases hard drops, hard enough to cause hardware to rip through metal also leave indications of crushed external packaging. One thing for sure. If mine shows up in such a condition or with loose rattling parts, I won't accept it from UPS.
Keith - AC9S
I would be asking for either a replacement amp, or a full refund. Look how scratched up the area is. Who knows what else may have suffered such forces. If in fact it happened in transit between you and FRS.
If the outer shipping container looks fine, I’d be asking FRS some serious questions.