PGXL March '2019 Updates

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  • Updated 8 months ago
Thread is to ask those that have ordered the PGXL and have Received the Amplifier a few questions.  All hoping that those that have received the Amp can give others some answers to many asked questions.

Upon your receipt of the "Greatest Amp In Ham Radio History".....
-  When did you order it?
-  What was your PO Number
-  When did you get it?
-  How was the Setting Up?
-  First Impressions?

Will stop asking these questions when the units start to ship on a regular bases...

Thanks
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Richard

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Posted 9 months ago

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kjave63@yahoo.com

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I ordered my Genius amplifier along with the special “tuner package“ in early December 2017, putting down the $1000. Now at 15 months and waiting. I have compiled all of the “update Wout and there are more than just a few of “ready to ship“ updates over the past 15 months. I totally understand the good reasons for the delays, I’m just happy that I didn’t pay heed to the “getting ready to ship“ and sell my one remaining HF amplifier after selling my two other Alpha amplifiers.

I’m a huge fan of Flex radio and have been an early adopter all of their high-end products including owning the limited 6700 transceiver. I’ve elaccepted that it may not arrive until 2020. That doesnt make it acceptable since I’ve had my down payment since late 2017, but “it is what it is“ and there are people that have a few to several months jump on me! I just think it’s a mistake by flex radio from a sheer marketing perspective. I’ll go on waiting because it’s going to be (hopefully) a great amplifier and great tuner. However the toner probably won’t arrive until 2021 or 2022! LOL!
KJ
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kjave63@yahoo.com

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Here are the specifics to my order to add to your database:
Order number: AB-14460
Order Date: 12/10/2017
I ordered it online for the “Free Tuner Special” with $1000 deposit
Thanks
KJ
KJ8DO
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Pat N6PAT

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You folks have the patience of a Saint! I admire that. No way would I put a deposit on anything in 2017 and still be waiting for it in 2019. I hope you get it in time for cycle 25 (or 26)
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Burt Fisher

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I agree with you. With the 6400M I waited until they were available for immediate shipment. At this point the right thing to would to refund at least $800 of everyone's deposit. Good faith is a two way street.
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SteveM

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Heh! Burt, I'm sure that money was put into a special bank account and is just sitting there waiting until each customer gets their respective merchandise.
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KF4HR

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My order was also submitted in December 2017, under the Tuner Package deal.  Unfortunately I did buy into the "ready to ship" updates, I sold my HF amplifier.  I received estimated ship dates of late-2018, then March 2019 (no, nothing so far).  I got tired of being without an Amplifier so I purchased a used Alpha. 

While I am also a big Flex fan I am concerned about this particular product for a number of reasons;

* it being a dual company effort
* after nearly 2 years only a few dozen PG-XL's have trickled out of 4o3A (excluding Alpha units)
* the lack of customer feed back from those who have received their PG-XL
* and after all this time Flex still can not provide a date when back-orders will be filled. 

Obviously something is amiss.
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Bill -VA3WTB

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All the reasons for shipping delays have been well layed out and explained.

Over the last month Flex has received a few palets of amps that were stopped at the boarder due to the Gov shutdown. 
The last info from Gerald is that some of the amps being tested at Flex are not meeting specs. They are and have made changes to the assembly line to fix this. Until they are satisfied that the production meets the very close specs that Flex demands,  production has been slowed.

Over the next month they expect three dozen amps to be delivered to Flex.

It is not unusual for businesses to have a product built by a 3rd party.
(Edited)
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KF4HR

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I would imagine there must be several extra challenges involved when dealing with an overseas contractor.  And understand about the 35 day gov't shutdown.

The periodic updates are certainly appreciated but PG-XL customers have been bouncing back and forth between the "ready to ship" news and the delay news, for quite some time now.  While I'm happy to hear a few dozen units are expected in,  from a customer point of view, given that we have no idea what the back log is, or what the factory output is (or will be), a few dozen units does not provide a clue as to when we can expect delivery.   

What I (and I'm sure most of us) would really like to know is, how long will it be before the pre-orders are filled?  It seems like the 3rd party should be able to at least provide that estimate by now.
(Edited)
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kjave63@yahoo.com

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Agreed, the wait is unreasonable if one considers the context to which the amplifier (and tuner) was sold(offered). Repeatedly it was “ready to ship“! If Flexradio would have stated “pending“ “awesome amp in preproduction“, “order yours now to be the first to get one“ or something demonstrating the proper context of the situation, that this amplifier is not “Ready to ship“but for those willing to wait we promise an unbeatable amp , even counting the time it has taken, and I would think other companies advancing their technology and market share of the SDR world.

I am a tremendous Flexradio fan! I am sure once I do get it (if I’m still on this planet), it will be “worth the wait“, provided another company doesn’t come along with something as good or better? (Unlikely, but possible).

But being in a business, related directly to customer outcomes and customer satisfaction, I stand by my often repeated and cliché tagline, “ you’re only as good as your last success“. While Flexradio continues to deliver quality products, there is a palpable slowing down of this company in terms of cutting edge TO MARKET products, and even as an amateur who is certainly no expert on global business markets, it appears to me that this extended time they’ve seemingly MAY have unintentiaonallt squandered due to issues seemingly beyond their control. Although these repeated “stop shipments and ‘recalls’ are mildly valid and understandable from an engineering standpoint, is horrific from the market share standpoint!
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Burch - K4QXX

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I also ordered mine under the Tuner Package deal.  I ordered in May 2017 so it's been almost 2 years.  If I had known it would be this long I would have gone another direction.  The only reason I don't cancel my order is because of the tuner.
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Burt Fisher

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When do you think you will get the tuner?
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kjave63@yahoo.com

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When Hades orders its first snow removal truck !
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Burch - K4QXX

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I would guess the tuner is at least 2 years away. 
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Martin Ewing AA6E

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Two years back, I was thinking Amp thoughts. Culturally (as a Flex user) and technically I liked the pgxl story. But I couldn't justify the price premium. So I was all ready to buy the E*craft 1500 W unit, which is shipping(!) and which would be a better match for my op. style and budget. Then I realized my long-paid-for SB 220 fills much of my need. (Listened to the XYL.)

I hope Flex has a winner eventually!

73 Martin AA6E
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Geoff - AB6BT

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I'm still using my L-4B. It doesn't have 160 meters but I'm still working on putting up antenna for 160 so for now all is good.
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mikeatthebeach .

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QRO Anyone ????
6.5Kw out

73 Mike

https://m.youtube.com/watch?time_cont...
(Edited)
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Bill -VA3WTB

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Were was the Flex?
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Mack McCormick, Elmer

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Richard,

I have used and tested the amp since it was one of two pre-production units. I have been using the production unit for some time. I can assure you it is ROCK SOLID in my station in daily operation. Solid legal limit at key down RTTY or FT-8. As Flex has stated the amps are almost ready to be shipped after one more round of software testing. Believe me, Flex WANTS them shipped but as they always do they will not ship a product until they know it is ready for market.

It will have been worth the wait when you receive it. I follow my friends with other competitive solid state amps and many are suffering major problems.

73,

Mack
W4AX
Alpha Team
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Burt Fisher

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Fan noise?
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Jim Runge

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I sent mine back because it made too much fan noise for me.  Flex said to just put it in another room.  My SPE 2K sits right in front of me and is not bothersome.  I don't need 1.5 out on FT8 so therefore don't need the extra noise.
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KF4HR

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Jim is the fan noise bothersome even when the amp is idling, or when it's operating at max output?  Or both?
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Justin - KL2D

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I don’t find the fan noise to be that bothersome, and my PGXL sits literally right in front of my face (you can see pics on QRZ). There has been a lot of work on the algorithm that controls the fans over the last year and I think it’s much better. Of course, if you go full FT8 or RTTY at legal limit the fans are going to spin up pretty good to keep it cool. But they are very effective and if you stop transmitting they spin back down pretty quickly. Depending on the fan mode, they are very quiet or even off when the amp is in “operation” but idle and cool.

Just my 2 cents.... YMMV, and of course different folks have different needs/tolerances.

73
Justin
KL2D
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Jim Runge

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As Justin said, I believe that they worked on the fan noise after I sent mine back. It made noise all the time. Flex seemed to be aware of the issue and asked if that was the reason I was sending it back. I described it as a hovercraft in the slow mode and a Saturn rocket taking off in the full cool mode. Your mileage might vary!! I am a mostly SSB guy and don't appreciate background noise.
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Justin - KL2D

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I thought of one other thing I could add that would maybe be helpful regarding fan noise. I had an Alpha 9500 before the PGXL, and with the current firmware I don’t feel that the PGXL is louder than the alpha, and to me at least seems quieter. Although Jim is right, the earlier firmware versions could be pretty noisy.
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Richard

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Mack... 

I am sure that the amp will be of the top quality units that we have become used to from FRS.  The point of the Thread is to let those of us that have waiting, some over 2 (two +) years, that the units are Shipping.  Where ones Shipment was in reference to when it was ordered and what the persons initial thoughts are of the amplifier.  

We really want to experience what people like yourself and others have been experiencing over the last year or so.  Can't wait to do see and operate that amp for myself.

73.

Richard - N4RWG
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K9SO

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Order number: AB-11643
Order Date: 2/8/2017

Received first week of January 2019, just lucky I guess. 

Unfortunately, I can't give it a thorough review for noise, etc. as I never operate it when it's in front of me. I will say this: you do have to hold it back to stay legal. Judging from the heat sink temperatures, it wants to run. FT-8 runs fine and I've really never seen the HS temp rise above 50C. This is a very compact, complex, and very powerful amplifier. I jump into DX pileups and get a "WOW! Nice signal" more often than ever before. 

My initial review was posted on this forum shortly after I received it and my opinion hasn't changed. It's a next generation RF amplifier and it's a work of art. It won't disappoint you but you'll have to make up your own minds if it's worth such a long wait. 

73,
Fred
K9SO
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Richard

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Fred...  That is what we are looking for... My order was at the '17 Orlando show on Saturday.  My order Number was 11703.  So I suspect that means I am close.  That is what we or others are looking for.  Thanks for you comments and have fun!

Richard - N4RWG
(Edited)
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Jeffrey Kerber, N3VE

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Richard, please post when you hear from Flex.
Thanks, Jeff
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Jeffrey Kerber, N3VE

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Order number: AB-11713
Order Date: 2/13/2017

Actually placed the order Friday 2/10/17 at Hamcation, did not pay until they called Monday 2/13, the credit card machine was not working Friday.  Guess that put me further down the list as I can see from Fred's order number I have 70 between us.  Still waiting for the call.

Jeff

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Richard

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Jeff.... I would suspect that FRS's Order Numbers cover the whole of their orders and not unique to PGXL.  You could be closer than you think....

Richard - N4RWG
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Jeffrey Kerber, N3VE

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Richard, that makes a lot of sense.

Jeff
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K9SO

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One thing I'll add under the "review" topic ... this amp is part of the FlexRadio system and comparing it to another brand doesn't tell the full story. I've operated high power amps remotely since 1990. To monitor, I've used cameras, remote meters, RS-232 links and all kinds of things even XYLs and offspring. 

With the PG-XL, everything you need to know is right on your SmartSDR screen (or Maestro screen): output power, input power, input VSWR, antenna VSWR, drain current, heat sink temperature and more. No need to bring up some third party software or to try and read a fuzzy image of a meter through a cheapie IP camera. 

It truly turns your Flex into a full legal limit transceiver. 
(Edited)
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Pat N6PAT

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I'm not sure saying how wonderful the amp is will make the long waiting any easier. If anything I would think it would ramp up the frustration of waiting
(Edited)
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W9TVX

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Would be awesome if Flex did the same thing that Telepost did with the LP500/700. They provided a pdf of preorders with position listed and email addresses hidden. Flex could do the same but use order numbers for even more privacy

http://www.telepostinc.com/Files/LP-5...
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KF4HR

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Great idea except many Order Numbers have been already posted on this Forum so not sure about the privacy issue.  Also I'm guessing FRS would probably be reluctant to release the number of PG-XL's that have been ordered. 
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Dewey

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This would fall under a caption of "who's anxious?  me?"  Following compilation is based on prior related posts, not including elmer/alpha testers; (sorry for any errors, omissions, misspellings):

PO Date  PO #   Callsign          Name                           Rcv'd
                            AA5GI           Reg                              2/13 ?
02/08/17  11611   KØGDI         Greg Isringhaus
02/08/17  11612   VE6SH         Tim Ellam  
02/08/17  11613   K1UO           Lawrence Emery          ?
02/08/17  11615   WØNQW      Larry Catron
02/08/17  11622   KL2D            Justin Doll                     yes
02/08/17  11623   K0KB            James Lovewell            6/28/18
02/08/17  11628   N5ZC            Richard Thorne
02/08/17  11632   K3TIM          Timothy Povlich
02/08/17  11643   K9SO            Fred Glenn                  1/4/19
02/08/17  11644   WB9EXL       Ronald Peters
02/08/17  11650                        Westfield
02/08/17  11652   N7ZO            Bob
02/09/17  11667   W8MM          Michael Valentine
02/10/17  11682   WØYWW      Dewey Treanor
02/11/17  11703   N4RWG         Richard
02/13/17  11713   N3VE            Jeff Kerber
02/15/17  11722   WW3N          Daniel Flynn
02/22/17  11767   W9TVX         Dargahi Ross
02/28/17  11797                        Shaver
03/06/17  11835                        Steffler
05/09/17  12080   WA5YOM     Timothy Vandagriff
May 2017              K4QXX          Burch
Dec 2017                                   KJ
Dec 2017              KF4HR

73, Dewey, W0YWW

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KF4HR

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Excellent idea.
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Richard

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Dewy.. TNX for taking the time to take and present this data

Richard - N4RWG
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Justin - KL2D

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Great compilation Dewey!

Just for clarification I did receive mine as part of the alpha group, for those looking at how order numbers are related to delivery dates.

Justin
KL2D
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Jeffrey Kerber, N3VE

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Thanks for the post
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Richard

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Dewey

Please add one more....  TNX David

5/9/18      1815543     N5PSM      David P. Mitchell
(Edited)
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Burch - K4QXX

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Found my order email from May 2017.  My order number is AB-12297 and order was placed on May 26th 2017
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Rick - N4RZ

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12/30/17 14573 N4RZ     Rick Roberson   
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Ray - K6LJ

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My order 06/06/17 12388 K6LJ Ray DeVreugd
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Dale Johnson

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4/28/2017. 12043. W9TTH
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KF4HR

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 Well for what it's worth, there's 28 PG-XL orders accounted for! :)
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dan flynn

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N4rwg Richard, what happened on 2/8/17 that so many folks ordered?  It wasn't hamcation that was the weekend of 2/18/17.  Initial public announcement?
Nice work putting the stats together. 
wb8exl, Ronald you seem to be the next person  in the 2/8/17 purchases Flex ships the amp to.  Let us know when you get it.

Dan ww3n
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Richard

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Dan... I believe it was the initial announcement.  I remember being told at the show that they have been taking orders for about a week. So the timing is right. 

Yes, Dewey did a FB Job taking the inputs and putting the data together.  I think that the list is a little over 10 percent of the orders however...... 

Still waiting and hoping that the doors will open soon.

Richard - N4RWG
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David-N5PSM

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5/9/2018 AB-15543 N5PSM David P. Mitchell
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KF4HR

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I seem to remember initially learning about the PG-XL Amp during the 2016 Dayton HamCation.  Coming up on 3 years now. 
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AC9S

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It has been a long wait and it sounds like it is going to a bit longer based on the letter that went out those of us on the back order list.  I am thinking of going with a KPA1500 with the thought of selling it when the PGXL finally ships.  Over the short term, hopefully a year or so, I shouild be able to get most of my money out of the 1500.

Keith - AC9S
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KF4HR

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Agree, and I sure wish I knew how long "a bit longer" was going to be.  I'm considering buying a SPE Expert 1.5K-FA V2, then maybe re-visit the purchase of the PG-XL after the product stabilizes.
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dan flynn

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I cancelled a 2016 SPE Expert order for PGXL.   I feel your pain.
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dan flynn

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AC9S - Keith ... was this a recent letter?
Dan ww3n
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Bill -VA3WTB

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I read that letter, Boy, Gerald sounded really upset the way he said things.
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AC9S

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The letter (email) was dated 2/25.  I agree Gerald sounded upset.  The sad thing is I really want this amp and the matching tuner.  I know a couple of guys that are using the amp; they are heavy users and absolutely love it.


Keith - AC9S
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David-N5PSM

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What Letter?   I would like too see it!
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David-N5PSM

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Oh,  That one......never mind
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Dewey

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It would appear that shipment of PGXL amps have resumed.  Today, I received call from Flex and shipping confirmation tracking number email.  So, I've updated the prior list as follows:

PO Date  PO #   Callsign        Name                           Rcv'd
                            AA5GI           Reg                              2/13 ?
02/08/17  11611   KØGDI         Greg Isringhaus
02/08/17  11612   VE6SH         Tim Ellam  
02/08/17  11613   K1UO           Lawrence Emery          ?
02/08/17  11615   WØNQW      Larry Catron
02/08/17  11622   KL2D            Justin Doll                     yes (alpha group)
02/08/17  11623   K0KB            James Lovewell            6/28/18
02/08/17  11628   N5ZC            Richard Thorne
02/08/17  11632   K3TIM          Timothy Povlich
02/08/17  11643   K9SO            Fred Glenn                  1/4/19
02/08/17  11644   WB9EXL       Ronald Peters
02/08/17  11650                        Westfield
02/08/17  11652   N7ZO            Bob
02/09/17  11667   W8MM          Michael Valentine
02/10/17  11682   WØYWW      Dewey Treanor          Shipped 3/20/19
02/11/17  11703   N4RWG         Richard
02/13/17  11713   N3VE            Jeff Kerber
02/15/17  11722   WW3N          Daniel Flynn
02/22/17  11767   W9TVX         Dargahi Ross
02/28/17  11797                        Shaver
03/06/17  11835                        Steffler
04/28/17  12043   W9TTH        Dale Johnson
05/09/17  12080   WA5YOM     Timothy Vandagriff
05/26/17  12297   K4QXX         Burch
06/06/17  12388   K6LJ             Ray DeVreugd
12/30/17  14573   N4RZ            Rick Roberson
Dec 2017                                   KJ
Dec 2017              KF4HR         Ralph Quallich, Jr
05/09/18  15543   N5PSM         David Mitchell

73, Dewey, W0YWW

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Wayne Westfield

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It would appear that shipment of PGXL amps have resumed.  Today, I too received call from Flex saying my unit was in shipping and requested final payment.  Awaiting shipment confirmation.  So, I've updated the prior list as follows:

PO Date  PO #   Callsign        Name                           Rcv'd
                            AA5GI           Reg                              2/13 ?
02/08/17  11611   KØGDI         Greg Isringhaus
02/08/17  11612   VE6SH         Tim Ellam 
02/08/17  11613   K1UO           Lawrence Emery          ?
02/08/17  11615   WØNQW      Larry Catron
02/08/17  11622   KL2D            Justin Doll                     yes (alpha group)
02/08/17  11623   K0KB            James Lovewell            6/28/18
02/08/17  11628   N5ZC            Richard Thorne
02/08/17  11632   K3TIM          Timothy Povlich
02/08/17  11643   K9SO            Fred Glenn                  1/4/19
02/08/17  11644   WB9EXL       Ronald Peters
02/08/17  11650   KG5MGN       Westfield    Paid 03/20/19   waiting shipment confirmation
02/08/17  11652   N7ZO            Bob
02/09/17  11667   W8MM          Michael Valentine
02/10/17  11682   WØYWW      Dewey Treanor          Shipped 3/20/19
02/11/17  11703   N4RWG         Richard
02/13/17  11713   N3VE            Jeff Kerber
02/15/17  11722   WW3N          Daniel Flynn
02/22/17  11767   W9TVX         Dargahi Ross
02/28/17  11797                        Shaver
03/06/17  11835                        Steffler
04/28/17  12043   W9TTH        Dale Johnson
05/09/17  12080   WA5YOM     Timothy Vandagriff
05/26/17  12297   K4QXX         Burch
06/06/17  12388   K6LJ             Ray DeVreugd
12/30/17  14573   N4RZ            Rick Roberson
Dec 2017                                   KJ
Dec 2017              KF4HR         Ralph Quallich, Jr
05/09/18  15543   N5PSM         David Mitchell

73, Wayne, KG5MGN

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Richard

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Great News....  Starting to look like things are Shipping.....   Getting Excited...  Very Excited!

TNX fer the update.....
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Richard

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I guess you can change my status.....

02/11/17  11703  N4RWG    Richard   Paid 03/20/19  Shipped and RX'd Tracking Info

Yes...  Excited.....  Very Excited!

Richard - N4RWG