Richard - N4RWG
I would imagine if FRS could give each waiting customer a delivery date for their PG-XL, they would, but it sounds like they still have very little knowledge of what the factory run rate will be, which seems odd after all this time. It's a shame FRS couldn't have designed and built the PG-XL in house.
One bad thing about taking deposits and taking this long to deliver a product is the next time they come up with a new product and want to take deposits most people are going to think twice about going through that again besides it’s not like you get some big discount or anything.
The general Idea is the people who put deposits down are first in line and to gauge market demand, But after all this time who cares who first?
As for me I will just wait for the product to be officially available.
When the 64/6600M was announced at Dayton I put a deposit down and waited and although the wait was long it was not nearly as long as you folks waiting on the PGXL.
On a positive note when I did finally receive my 6600M I could not be more happy with the radios performance, it got me so excited I bought a Maestro as well and I love it! The software keeps getting better all the time and then there is SmartLink and now Multi-Client this alone is light years ahead of everyone else.
So in some ways “Good things come to those who wait”
So it benefits everyone - whether you have a deposit in or not.
The manufacturer gets tangible feedback that they should get the product to the market.
The person with a deposit in gets their reservation premiums.
AND the person WITHOUT a deposit eventually gets a chance to buy a product that otherwise might not have been brought to the market at all.
An additional general comment - from my external observation the amount of information you can gleam from order numbers is limited. Again from my external view it looks like orders may not always be exactly sequential, possibly I'm guessing from the complications of multi-users, some order batch processing, and changing order numbers for internal FRS reasons. I've watch the order number game play out from the 5000 onward and fulfillment hasn't worked out the way people guessed. I'm also thinking that EVER order for any FRS product is in the order queue.
@ John KC2QMA - don't forget that there are TWO premiums that were offered - the front of the list when released position you mentioned, AND an included tuner when it becomes available.
@ Keith Richards & Richard - FRS is a partner on the PGXL but 4o3a appears to have other channels, including direct sales, for other markets. The import process is monstrously slow once 4o3a ships them. I saw a photo of my (test) PGXL that 4o3a took as they were boxed to ship and it was a rather long time until my units was in my shack. Personally I've had containers take six months more than the Europe to USA promised ship time. Mentioning all this as a reminder that even if 4o3a produces all backlogged orders it will take a while to see them in people's shacks and likely longer until units might be purchased from USA based stocks.
@W7NGA - I need to know your beard secret and also what you do with the groundhog the rest of the year? Don't think you are all that bummed as you hardly pulled your hair out fretting either!
@FRS - Might be nice to drop the community a tidbit of information on a set monthly schedule. Even telling the community something in generality would be reassuring. If I were doing the communications I would drop the smallest bits of information at the community say on the first of the month each month, a bit more in PGXL formal updates each quarter, and leave it at that until it is close to final payment & shipment for deposit reservation holders. Might not be a bad idea to do something like that on any product in development that FRS has announced.
@All - While staying within the bounds of my NDA I can tell you that the PGXL Alpha Team, both test unit owners and the FRS Team, are relentlessly on the case. I often playing catch-up just to keep abreast of the communications among the group. Just because they haven't communicated to the community doesn't mean your needs aren't their top priority. An impressive process that is refining a really awesome amp!
Has anyone received their PGXL over the past week?
What day did it arrive?
When did you order the PGXL?
What was your Order Number?
Thanks in advance of all those that have answered those questions.
Richard - N4RWG
Thanks for Feb 2019 update on PGXL
and Tuner Genius
Rather have it done Right than not at all !
Being honest with your customers is the
only way it should be !
If it mean design changes so be it !!!!!
Will just wait even it takes another 12 months
Just get it done right !
Power Genius XL Update
Dear FlexRadio Customer,
This notification is in regards to your pending order for the Power Genius XL amplifier. We deeply appreciate your patience as we have been working to address various issues impeding the delivery of your amplifier (and perhaps Tuner Genius) order.
In our December PGXL update, we shared that we resumed shipping after our prolonged Alpha testing phase. Input from customers receiving those units was positive, so we cleared the stop ship order and approved the factory to restart production. However, when the additional units were delivered from the factory and were put through regular acceptance and quality tests, they did not meet technical specifications. Those tests indicated the need to make several changes to the production line to ensure consistency of quality. We are currently working diligently to resolve these issues with our OEM partner.
Our best estimate is that we will have up to three dozen amplifiers ready to ship within the coming month. Until all our production issues clear up, we are in the uncomfortable position of not being able to reliably estimate the time it takes build and perform acceptance tests on them.
We wish we could be more optimistic, but our experience with this product has taught us that we need to be more cautious with our commitments to you.
Regarding tuner genius, the plan is to have our OEM partner resume development of this product once Power Genius XL begins shipping at a consistent run rate. Once this occurs we will provide further updates.