PEN Heatsinks

  • 2
  • Praise
  • Updated 5 months ago
Hi all, and Flex in particular...

I received my PEN flex heat sinks today.

I have a REALLY SERIOUS COMPLAINT to register!  The padded envelope had a cut here line.  I did so an managed to cut the beautifully prepared instructions in half.  Note to self... Do not follow "cut here" lines in the future.

On the positive front I have to say I am totally impressed.  I received the heatsinks, the instructions which I murdered, a bag with a tool and extra screws.  Pretty freaking amazing Flex!

I remember in the 1980s when a filter in my kenwood was bad.  I got registered via phone call for a replacement.  3 freaking months later I got the package.  In side was a filter, a small box with some leads.  Instructions in Japanese and nothing else.  I had to call back for instructions on how to install the damned thing.  I installed it and it promptly did not work.

Another 3 months later I got another filter that finally did work.

So I have to give Flex a big set of KUDOS for amazing customer support!  NICELY DONE!
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Mark WS7M

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Posted 5 months ago

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Kevin - KS0CW

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Got my kit earlier in the week... Popped the cover to find they had fallen off and I don't run it 24x7.....