The Smartlink won't accept my password, and when I request a reset, I never get the email. I've checked my junk mail, and it's not there either. I reported this last Friday, and they weren't able to get to me till Monday. I get an email Monday asking if I checked my junk mail. I told them that when I reported it. I told them I did, and no response until Tuesday. Tuesday I get an email asking what email I'm using, so they can reset it. REALLY?? The email on record that is in the trouble ticket. I told them which email, and no response back. Tomorrow is the 4th, so they'll be closed. Does it really take this long to reset a password? Is there anything else I can do? Very frustrated and disappointed in their customer service. Unable to use my radio for 6 days because of a password is not a good selling point.