Ordered 6700 - no word on delivery date

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I ordered a 6700 on Oct 16th and within a hour received an email receipt.  Great.  The receipt stated I would receive another email when the unit ships.  A week later and I'm still waiting for my shipping date email and have received no status updates.

This is my first order to Flex Radio so I'm uncertain what to expect, but after dropping over $7k it would be nice to be kept abreast of the delivery date, or if there is going to be a shipping delay.  Tried to call, no humans answer.  Perhaps Fridays are a bad day to call.
.          
If there's going to be a shipping delay, even a substantial delay, I'm ok with that.  I'd just like to know.    

KF4HR
Photo of KF4HR

KF4HR

  • 759 Posts
  • 259 Reply Likes
  • in the dark about my order.

Posted 4 years ago

  • 1
Photo of Stu Phillips - K6TU

Stu Phillips - K6TU, Elmer

  • 642 Posts
  • 256 Reply Likes
Have you given the guys a call?

512-535-4713 and press 1 for sales.

They are super responsive!
Stu K6TU
Photo of Mark - WS7M

Mark - WS7M

  • 1289 Posts
  • 488 Reply Likes
Agreed.  I am not sure about the 6700 but I recently ordered a 6300.  Invoiced next day, shipped one day later and pretty much instant notification.  I'd give them a call!
Photo of Duane, AC5AA

Duane, AC5AA

  • 447 Posts
  • 102 Reply Likes
Even if they have to build it, it shouldn't take long. Manufacturing is right across the parking lot. (Barring parts supply issues, of course.) Another vote for calling them.
Photo of Walt - KZ1F

Walt - KZ1F

  • 3040 Posts
  • 645 Reply Likes
I, clearly, have no inside info on this but here is what I suspect.
As any smart company does these days, they like run JIT manufacturing, small on hand inventory, Agile scheduling for orders beyond those handled from inventory. The production facility is like also doing Maestro production runs.
I'd suspect you'll get the robo-email it shipped directly.

Frankly I would see this as good news, no excess inventory, running a highly efecient operation. It speaks well for FRS.

Walt - kz1f
Photo of Walt - KZ1F

Walt - KZ1F

  • 3040 Posts
  • 645 Reply Likes
The other thing you can do is watch your credit card online. When they charge for it it shipped. I am confident they want to sell it to you as much as you want to buy it.
Photo of k3Tim

k3Tim

  • 901 Posts
  • 186 Reply Likes
Perhaps there has been run on 6700's for the weekend SSB contest.  :-)

Actually with SMT, one has to run a batch at a time as the SMT line takes hours to setup.  Every lost hour in setup is lost profit.  Assuming one has a backlog of items to build.

k3Tim
Photo of KF4HR

KF4HR

  • 759 Posts
  • 259 Reply Likes
Thanks for the input folks.  Yes, I did try calling - actually multiple times, sales and every other office, but I kept getting an answering machine.  Left messages with sales, wrote emails asking about order status... no replies.... maybe it's a Friday thing?  Kinda ironic... I've been on the fence about ordering a Flex Radio for years now.  I finally pull the trigger and order one and get no order status response.  Oh well, perhaps sooner or later someone at Flex will take mercy on me and email me some good news. hi  Until then my ICOM 7800 is working fine. 

Butch - KF4HR
Photo of Gerald - K5SDR

Gerald - K5SDR, Employee

  • 830 Posts
  • 1514 Reply Likes
Butch,

Sorry you have had a hard time getting someone on the phone today.  We have a couple of people out today who normally take sales calls.  The phone normally rolls over to shipping if they are not available.  I just spoke with Katie in shipping and she said your radio is next in the queue and is in incoming inspection.  She will give you a call in a few minutes to let you know the details and what to expect.

We have had a huge run on FLEX-6700s in the last few weeks so we have been pulling in from the factory at a much faster rate than normal.  This has slipped our normal lead time slightly from a couple days to around a week.  

I apologize for the delay.  Thanks for your order.

73,
Gerald
Photo of KF4HR

KF4HR

  • 759 Posts
  • 259 Reply Likes
Official Response
Update and good news.  I just received a call from Katey in the Flex shipping department.  My 6700 is currently undergoing its final check-out and should be shipping soon.

KF4HR  

This conversation is no longer open for comments or replies.