OK --- I don't frequent the reflector very much so excuse my ignorance. I just got my 6700 and Masetro back from the service department at Flex. I think the 6700 is fixed, but the Maestro was returned with a new problem. During start-up, it dead ends with "Waiting on Hardware Initialization (Y., K, YTS)." It's been suggested I open the Maestro and look for a loose connection that the service department failed to connect. Before doing that I'd like to open a ticket and get an official opinion. BUT, I can no longer find the route to opening a ticket on the support menu. How do I do this --- I did it before, but can't find my way around now. Can someone direct me?