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Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
not booting anymore! How do I open a support ticket?
Francesco Doenz
Member ✭✭
The red light flashes three times and it's not possible to boot anymore...can someone let me know how to get a support ticket to order a new sdcard?
Many thanks in advance for your help!
Many thanks in advance for your help!
0
Answers
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This link should get you to the support page to open a new ticket.
https://helpdesk.flexradio.com/hc/en-us/requests/new
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I SO want to ask if you've tried turning it off and then on again. But, I won't. :-)1
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Did you do a reset?
Most issues can be resolved by a reset.0 -
Did you even take a look on the Flex website?0
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Do you mean, remove DC power then return DC power then turn radio on?0
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Thank you for all your inputs during the night in Switzerland...yes I think I tried everything, from soft resetting to hard resetting unsucessfully...in fact what happened, I was the entire day on the radio, and then in late afternoon, coming back to it after having turned it off an about an hour earlier, I could not reboot anymore and got the three red flashes instead and tried everything to get it back to life!0
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Hi Francesco, I have exported this to a support ticket for you.
Sorry you are having issues.0 -
Many thanks to everybody, and yes, Michael I got a response from Tim Ellison, they will ship me a new SDcard.
Abolutely impressive your responsivness, never have seen such a fast support anywhere!!
THANK YOU!!1
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