not booting anymore! How do I open a support ticket?

  • 1
  • Question
  • Updated 2 months ago
The red light flashes three times and it's not possible to boot anymore...can someone let me know how to get a support ticket to order a new sdcard?
Many thanks in advance for your help!
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Francesco Doenz HB9GUO

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Posted 2 months ago

  • 1
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David

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This link should get you to the support page to open a new ticket.
https://helpdesk.flexradio.com/hc/en-us/requests/new


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Richard Adkins

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I SO want to ask if you've tried turning it off and then on again. But, I won't. :-)
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Pat - WH6HI

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Do you mean,  remove DC power then return DC power then turn radio on?
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FISHULA X

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 Did you do a reset?
 Most issues can be resolved by a reset. 
(Edited)
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Paul - K6HR

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Did you even take a look on the Flex website?
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Francesco Doenz HB9GUO

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Thank you for all your inputs during the night in Switzerland...yes I think I tried everything, from soft resetting to hard resetting unsucessfully...in fact what happened, I was the entire day on the radio, and then in late afternoon, coming back to it after having turned it off an about an hour earlier, I could not reboot anymore and got the three red flashes instead and tried everything to get it back to life!
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Michael Walker, Employee

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Hi Francesco, I have exported this to a support ticket for you.

Sorry you are having issues.
Photo of Francesco Doenz HB9GUO

Francesco Doenz HB9GUO

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Many thanks to everybody, and yes, Michael I got a response from Tim Ellison, they will ship me a new SDcard.
Abolutely impressive your responsivness, never have seen such a fast support anywhere!! 
THANK YOU!!