No connection light turns green than Red

I received my 6300 a week ago after waiting a month dew to postal delays.
I was very keen to get it going but to my surprise I could not connect to the computer.
I tried 4 different computers and updated drives but the radio still blinked green and went to red after a few minutes. I haven't heard from Dudley for a while but he did suggest a reset which did not fix the problem. I thoght it was to be plug and play but not in my case what am I doing wrong.
My first SDR.
Sid

Sid

11 Posts
0 Reply Likes

Posted 4 years ago

4 years ago

Jim K4JAF

341 Posts
91 Reply Likes

Are you using any virus software such as Eset or others than have a firewall? If you you have to configure the virus software to pass the Smartsdr software. Do you see the 6300 on the initial startup screen? Jim K4JAF

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4 years ago

Mike Hoing

265 Posts
42 Reply Likes

Sid,

where are you located. I woild be willing to talk on the3 phome or via Skype to help. If you want the help let me know

Mike

N9DFD

(Edited)

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4 years ago

Sid

11 Posts
0 Reply Likes

I use AVG not sure if it has got a firewall but did dissable it and windows firewall.
No inital start up screen. I tried an older computer with XP and it did connect but no start up screen.
Thnks for the reply.
Sid

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4 years ago

Sid

11 Posts
0 Reply Likes

Hi Mike I am in VK so to ring Flex its a bit late at night for me. They are working while I am sleeping.I had my computer tec mate helping me but the radio still went onto red. We could try Skype if you are availale.
Regards Sid

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4 years ago

Tim - W4TME, Customer Experience Manager

9152 Posts
3478 Reply Likes

Sid - Dudley should be in touch with you shortly regarding your Helpdesk ticket.

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