Ok... What do we have here.... I tought it was a port forwading issue but SmartLink tells me it's all OK...
When my computer is on the same network as the 6600 it works fine. This happens when I try to run from home (6600 is 180km away). It also works when I teather my Phone to the computer. This tells me that everything is OK at the remote side.
Before the 6600 I used a 6300 and there where no issues at all.
Any suggestions?
I'm working remote.
When my computer is on the same network as the 6600 it works fine. This happens when I try to run from home (6600 is 180km away). It also works when I teather my Phone to the computer. This tells me that everything is OK at the remote side.
Before the 6600 I used a 6300 and there where no issues at all.
Any suggestions?
I'm working remote.
Posted 2 years ago
Michael Walker, Employee
Don't know if this is a step forward finding the issue but when I make the SmartSDR window smaller, I get the Spectrum back. However, No waterfall.
Made a 20sec video... Enjoy... https://youtu.be/B6K3CzBZmpU
(This is with SmartLink. When I use SoftEther VPN I have to make the window even a little bit smaller in order fo get the same result).
Made a 20sec video... Enjoy... https://youtu.be/B6K3CzBZmpU
(This is with SmartLink. When I use SoftEther VPN I have to make the window even a little bit smaller in order fo get the same result).
Tim - W4TME, Customer Experience Manager
This issue is due to your router or the end router is blocking UDP packet fragmentation.
Here is a picture of a problem I had a few weeks ago, I had to reset my 6600M to fix the problem. It's been fine since.
I call this picture “Somewhere Over The HF Rainbow” ;)
(Edited)
Tim,
Unfortunately it's not related to my router, or my computer. I have ruled that out after tests from three different locations in the town where I live... Used two different computers. Same network operator on all locations. Connected the computers directly to the FTTH-box. It does not work.... When I use any other network operator it works flawlessly... I thought a VPN-tunnel should do the trick but the result is the same...
Open to any suggestions....
73 de Adde
Unfortunately it's not related to my router, or my computer. I have ruled that out after tests from three different locations in the town where I live... Used two different computers. Same network operator on all locations. Connected the computers directly to the FTTH-box. It does not work.... When I use any other network operator it works flawlessly... I thought a VPN-tunnel should do the trick but the result is the same...
Open to any suggestions....
73 de Adde
You said re setting fixed it? Is it still doing it?
Not me... It was John.... :)
Tim - W4TME, Customer Experience Manager
Adde,
We have diagnosed a multitude of SmartLink related network issues. When we see a display like yours or no display with a black box in the middle of the waterfall, in all cases it was because some device in the network/Internet connection between the radio and the SmartLink enabled client is blocking or discarding the VIATA-49 UDP packets.
You have validated that SmartLink works with your home configuration because it works with your iPhone tether, so you can rule out the end of the connection where the radio resides.
That leaves all of the ISPs that are involved in getting network traffic from the ISP that your radio is connected to the client end and the final router that is providing you service, be it wired or wireless.
We have diagnosed a multitude of SmartLink related network issues. When we see a display like yours or no display with a black box in the middle of the waterfall, in all cases it was because some device in the network/Internet connection between the radio and the SmartLink enabled client is blocking or discarding the VIATA-49 UDP packets.
You have validated that SmartLink works with your home configuration because it works with your iPhone tether, so you can rule out the end of the connection where the radio resides.
That leaves all of the ISPs that are involved in getting network traffic from the ISP that your radio is connected to the client end and the final router that is providing you service, be it wired or wireless.
Ok, thanks. I tought a VPN should solve this issue. Isn’t that the whole point with a VPN. That all traffic is in the tunnel?
Tim - W4TME, Customer Experience Manager
SmartLink is not a VPN tunnel. It works on a completely different set of principles and network protocols.
A VPN tunnel, if it is configured to bridge two subnets that have the same IP network address, will work as a remote access solution.
A VPN tunnel, if it is configured to bridge two subnets that have the same IP network address, will work as a remote access solution.
Yes, I know that SmartLink is not a VPN-tunnel. But there was a suggestion to set-up a VPN-tunnel, and I did that, and do not use SmartLink, but it still doesn't work.
Tim - W4TME, Customer Experience Manager
Have you reviewed this Community post on setting up a VPN.
https://community.flexradio.com/flexradio/topics/setting-up-a-vpn-with-softether
https://community.flexradio.com/flexradio/topics/setting-up-a-vpn-with-softether
Will check that out, thanks. My experience with VPN’s are quite limited.
Michael Walker, Employee
Adde Tjernberg
I’m using a USG from Ubiquiti. The other very strange thing is that when I connect thrugh my neighbours wifi it does not work either. We have the same ISP and I’m starting to suspect that they have done something... the ISP have upgraded (or downgraded?) some of the equipement.
Adde Tjernberg
Michael Walker, Employee
Adde Tjernberg
Tim - W4TME, Customer Experience Manager