I have had my 6400M for 3 days now. The unit works as it should until I try to hook up a 49 inch Sony TV to use as an external screen. The TV shows no signal and in the graphics settings on the radio - no external monitor is detected. I have taken to trying a second monitor - a 40 inch Samsung 4K TV, with a different Hdmi cable and get the same result. It appears as if the Flex unit cannot see any external monitor when its plugged in.
Looking at some previous postings it appears this issue may have effected other units. Will my radio need to be returned?
The HDMI port only works when you are using the local front panel on the radio.
If you are using SmartSDR to run the radio on a local or remote PC, the HDMI port is disabled.
If you are running in the "local" mode you should see a mirror image of the front panel screen.
Enabling the HDMI video when connected remotely might be a nice feature for Flex to look at implementing in a future release!
Mitch Baum - AE2A
I'm getting no output from the HDMI port when running the radio from the front panel - i'm not using SmartSDR on my PC. Incidentally I have tried a third monitor - an Acer 23inch PC monitor capable of displaying 1900 x 1200, and still no signal. The advanced graphics menu still doesn't see this external monitor either. I'm beginning to think my radio is faulty.
That's a good thing. Most likely there is a header cable that has become dislodged or disconnected. But rather than you opening the case up to fix it, it's better if factory service completes the repairs. If it's something more complex, then it's all covered under warranty.
Tim has been excellent in his help to expedite the repairs! When you get it back and working, its a wonderful experience!
73 de AE2A (Mitch)
Where do I go now?
I wouldn’t be happy either, but it may well be that the problem is an intermittent internal connection. Given your patience and all the testing you’ve done, and the return to you of a radio that you still can’t connect to an external monitor (and that is a big reason why I also selected the M model!), you might consider using the 30 day “satisfaction or money back” guarantee if all else fails. Assuming you’re still within the 30 day return window and it applies to overseas sales. I’d contact Flex again to discuss all your options ASAP.