No audio from Bluetooth headset using PC Remote

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  • Updated 2 months ago

Hi guys.. sorry if this is a newbie problem, but I'm trying to use a Bluetooth headset connected to a Surface 3 via PC remote.  The headset connects to the Surface with no problem and plays/records audio to/from the headset just fine for all applications -- except SSDR.  There is no audio to the BT headset when SSDR is in PC remote, even tho SSDR 'says' it's outputting through the BT headset.  And of course, the mic doesn't work either.

Anyone else seen this?  Or got a BT headset to work via PC Remote?

Thanks

Don VE7ATJ

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VE7ATJ

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Posted 3 years ago

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Arnie

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Make sure you have selected your BT headset for sound in/out on your Surface settings.
73 de Arnie W8DU
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VE7ATJ

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Yup, did that.  As I say, the headset works perfectly for all other Surface PC audio input and output.  It's just SSDR which doesn't seem to like it, even tho it says it's using the headset and its associated mic.


/drt

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Tim - W4TME, Customer Experience Manager

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Make sure it is the default sound device (not communication) too.
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Ned K1NJ

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  Bluetooth speaker works fine here with Surface Pro3 and SSDR set to remote.
At first had to juggle default output audio  output device.

Ned,  K1NJ
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KY6LA - Howard, Elmer

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BTworks great with iPad.

Does SSDR work with earbuds on Surface
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Martin Bérubé

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Have the same issue with SSDR on a Windows 10 Desktop.   the problem seems to point to the  SSDR application having issues dealing with bluetooth devices. 

I can make it work with repetivite on and off of the bt device but it seems totaly random.  Other applicatons send their sound on the bt device.   I have to start the PC Audio to the default speakers, then turn on the bt device.  I will have audio for about 20 sec then it stops.  Sometimes, I get a brief silelence and get the sound back. I know then it is ok to continue.  It will hold for hours.  However, I have to be lucky to get this behaviour.

btw it is a Logitech H800 headset.

Thanks,

Martin VA2PX
(Edited)
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Darryl

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Old thread, but same issue.

Windows 10, Plantronics Pro BT headset. Connection to SSDR is hit or miss when I turn on the headset. Very frustrating. Running SSDR 2.4.9 Can often get a BSOD with an error of "page fault in non paged area" portcls.sys.  I have removed the BT device and reinstalled, made sure the BT device is default on both receive and transmit (playback and record). Does not seem to be a pattern under which I can make sure the BT headset will connect.
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Ted VE3TRQ

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I use BT with the iPad and wireless USB dongle with Windows - no problems here. Does Windows 10 have BT stability issues?
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Darryl

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I think SSDR and Win10 with bluetooth do not get along well together.  I've ordered a headset that uses a proprietary wireless w/dongle that may work better.  There is definitely an issue with 2.4.9 SSDR and bluetooth as has been reported before. The same BT headset I have issues with on SSDR works well with other Win10 programs while using BT, just not SSDR.
(Edited)
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Darryl

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I'll be glad to help troubleshoot this if anyone has any ideas or if Flex Radio needs some detail to aid in a fix.
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Darryl

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I sent in a trouble ticket to Flex Radio and the (quick) response was that this is a Windows issue and they could offer no support. No fix, no suggestions.  Basically a non-response. Frustrating.

I doubt this is just a Windows issue and that SSDR has no part in it given my BT headset works well with everything but SSDR.  Symptoms of the problrm: BT headset connects to the computer and I get full system sounds, but SSDR, while recognizing the BT headset as the default audio device, often (not always) fails to send the audio to the BT headset. Also, (only with SSDR open) when opening the sound control panel (to check default audio settings) I can get a BSOD with a "page fault in non page area" portcls.sys error, also SSDR often locks up when I hit the SSDR PC audio button (when it changes status off or on). Restarting just the SSDR program has no effect on the audio connection, ever. I have to restart the computer, then SSDR, then turn on the BT headset, then try and get the headset audio to work. It works about a third of the time.  Once it works, it works until I turn off SSDR or the computer, then I have a hard time re-establishing the connection on next boot or start of SSDR. Sometimes the BT headset connects to SSDR and I get about three seconds of audio from SSDR, then nothing.

Running Windows 10 and SSDR remote over the house LAN.

Have uninstalled and re-installed the BT device, made sure that the BT device is the default audio device in Windows (playback and record). BT device is a Plantronics BackBeats noise cancelling bluetooth headset.

Anyone else having these problems so that the issue might get elevated within Flex Radio and we can get an actual resolution? Or, alternatively, anyone have a fix for this?  I cannot find a pattern that says if I do A, then B, then C, it will work.  It seems random on connection.