New Version 1.2.17 Corrupted?

  • 2
  • Problem
  • Updated 5 years ago
  • Solved
I have downloaded SMARTSDR 1.2.17 twice, and both times when I tried to run it I received the report that it is "corrupted." I've never had this problem before in running all updates since obtaining my 6700 the week it was released in the initial group still considered in beta testing over a year ago.
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Jim Bryce W5HFS

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  • confused.

Posted 5 years ago

  • 2
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Andrew O'Brien

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I'm downloading ... will let u know
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Andrew O'Brien

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Yes, I get the same "corrupted"  notice.  the file size appears to be 50% less when downloaded , maybe not getting the whole files.
Andy K3UK
(Edited)
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Tom Clark

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My first download came up corrupted. I show 16.7 MB as the received file size on the bad download.

The 2nd download came in as at 18.7 MB and also shows to be corrupted. Can someone post the size of a good download.

73, Tom K3IO
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Takeshi Yamada

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Mine looks like;

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Mike Hoing

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I downloaded it and all appears well downloaded and installed as expected. Seems stable and performs at least as good. I haven't had alot of time but I'll get to that this weekend. I am sure it is an improvement


Flex 6500 win 7 64


Mike. N9DFD
(Edited)
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Takeshi Yamada

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I downloaded it at 0330Z and I could install it without any problem on my Win8.1 laptop.
I'll check how it works when I get back to home.

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K6OZY, Elmer

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Worked fine for me.
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John n0snx

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I just downloaded it and installed without any issues at all....
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Reggie-k6xr

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worked right out of the box for me
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Jim Bryce W5HFS

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I've downlloaded it for the third time. The file shows 29.976 MB size and again reports "corrupted" when run. Time to go to bed and let this problem I and some others are having for the first time be worked out.
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Ernest - W4EG

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Downloaded v1,2,17 and worked fine for me too.

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WX7Y

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Third try to download and still shows a bad file, first download was 46Mb second was 38mb and 3rd was 19mb
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W5UN_Dave

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I'm seeing this. Flex, please issue a checksum number
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John n0snx

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At 12:10am cst....Just to make sure I just downloaded it again from https://community.flexradio.com/flexradio/topics/smartsdr_v1_2_17_available_for_download...... using Excede internet using Firefox web browser and never had any issues... Installed on my laptop just fine... no corruption

(Edited)
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George Molnar, KF2T, Elmer

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All good here - Windows 8.1 under Parallels on a Mac Pro. Made sure to uninstall everything, reboot, and do a clean install. Thanks for the unexpected improvements, Flex!
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Andrew O'Brien

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Download a third time, this time good! 
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Steve - M3SXA

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Know I'm a bit late in this thread, but all ok here downloaded and installed.
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Al / NN4ZZ

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Downloaded and ok here.  Here are the file size properties of the installer.

Regards, Al / NN4ZZ  
al (at) nn4zz (dot) com


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Tim - W4TME, Customer Experience Manager

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We are not entirely certain what is happening here, but the SmartSDR installer source file is not corrupted.  The corruption is happening in the download process. I can't determine if this abnormal file close is due to your ISP or our hosting provider, our error logs do not show any file transfer anomalies.

All I can suggest is to do as others have and wait a few minutes and try the download again.
(Edited)
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Jim Bryce W5HFS

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Thanks, Tim. You have confirmed my suspicions. I am in Austin and using Time Warner Cable and their new 300 mbps Ultimate service that became available during June. I suggest that others experiencing this also report their internet provider details. There may be some relation. Thanks for all the excellent support from Flex and from the Community. -- Jim, W5HFS
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KY6LA - Howard, Elmer

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Downloaded onto 2 different computers using Time Warner 50Mb/s Service.

First computer. 38.9 MB - corrupted file

second Computer 44MB. - File OK

Something seems to have interrupted the download.
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Rick Hadley - W0FG

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Just downloaded and installed with no problems here.

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Jim Bryce W5HFS

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I have now download for the 4th time. The download took only something like 15 or 30 seconds and resulted in the 44 MB file, finally. My three earlier downloads each took several minutes and resulted in small, corrupted files. I ran the file successfully, my FlexRadio 6700 updated; I started it, and it came up on 20 meters as expected. BUT there were no signals on all of 20. I started a second pan, and as it came up the first pan began to show signals. I closed out the program. I reopened and experienced the same result: the first pan was dead until I started the second. I noted the second pan started apparently with as narrow a band pass as possible; that is, the entire screen was only a few kHz. I spread it out for a wider look, and things seemed normal. I've now opened and closed the program a few times and it is coming up properly. I shut down the program, pushed the power button off, and when shut down, turned off the power supply. I restored power, pushed the button, ran the program and operation appears normal.
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Tim - W4TME, Customer Experience Manager

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It is always a "best practice" to cold boot the radio after an upgrade (power down and remove power momentarily).  This ensures all of the internal processors reset.
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Bob G W1GLV

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No problem here.
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Bill-W9OL

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Jim 1 question, how do you dl the file? Via a browser other than IE?
I've found other programs that have difficulty downloading in other browsers such as FireFox.
I always switch back to IE only for downloads.
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Jim Bryce W5HFS

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I used Chrome. I almost always use Chrome, but I think I tried IE last night and had the same problem. I've never had a problem downloading with Chrome. I've found IE is less reliable, slower, and clunky to use. It appears to me the problem lies with the ISP, possibly with routing to or from the ISP. I'm using TW, and as I recall one of the other persons reporting trouble was using TW.
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KY6LA - Howard, Elmer

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I had the issue with TW on one computer using Firefox but the second download onto a different computer using Firefox had no issues...

Program was installed correctly... suspect the issue was ISP to TW
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Richard Clafton W4/G7EIX, Elmer

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Seems to be some sort of 302 Temporarily Moved issue that is causing this.   I have tried to download with curl and wget after having the same issues. 

curl and wget both refuse to download the file - I have also tried chrome and IE with no joy!

D:\curl>curl -v -O http://www.flexradio.com/download/smartsdr-win/installers/SmartSDR_v1.2.17_Installer.exe
* Hostname was NOT found in DNS cache
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0*   Trying 66.147.244.83...
* Connected to www.flexradio.com (66.147.244.83) port 80 (#0)
> GET /download/smartsdr-win/installers/SmartSDR_v1.2.17_Installer.exe HTTP/1.1
> User-Agent: curl/7.37.0
> Host: www.flexradio.com
> Accept: */*
>
< HTTP/1.1 302 Moved Temporarily
< Date: Thu, 03 Jul 2014 16:01:54 GMT
* Server Apache is not blacklisted
< Server: Apache
< Location: http://www.flexradio.com/files/smartsdr_v1-2-17_installer-exe/
< Vary: Accept-Encoding
< Content-Length: 0
< Content-Type: text/html
<
  0     0    0     0    0     0      0      0 --:--:--  0:00:01 --:--:--     0
* Connection #0 to host www.flexradio.com left intact
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Richard Clafton W4/G7EIX, Elmer

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Tried Chrome, no joy.  IE, no joy.  Safari worked!
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Jerry - W2TXB

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For some odd reason, Safari (aka, that "dead browser" ;) ) works when all others falter. Had the same thing when downloading upgrades from Chrysler. I am keeping Safari around, if just for that.
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K6OZY, Elmer

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MD5 (SmartSDR_v1.2.17_Installer.exe) = c7ab32a688ea785bb407b5c88c74c418

If you still can't download it from this ISP,  I put it on my server stack.   This will not be hosted permanently.

http://www.k6ozy.us/stuff/SmartSDR_v1.2.17_Installer.exe

This will rule out if it is their ISP, which I am not expecting is an issue.   This is the same file I used to install successfully on my 6700 & 6300 radios.

(Edited)
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Tim - W4TME, Customer Experience Manager

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Official Response
The issue of corrupted downloads should be resolved now.  We identified that a CPU resource contention issue with our web server was to blame for for the aborted HTTP downloads which resulted in partial file downloads.  Yesterday (yes, on a holiday) we put together an action plan to resolve this issue and very early this morning we migrated the FlexRadio web site to a new server that has much greater CPU resources available to it.  When you visit the web site now you should notice that it is more responsive and should download files a little quicker than before making for an improved user experience.  We apologize for the inconvenience this issue cause and we greatly appreciate your patience and understanding while we resolved it.  Thanks.
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Tom Clark

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Tim -- I'm convinced that the problem was that the Flex server was overloaded with too many download requests. I kept getting files in the 15-20 GB size range and all of them reported corrupt because they were incomplete. I was also seeing downlink rates ~300 Mb/sec on my 50+ Gb/s fiber connection.

By Thursday AM I got the 44+ GB file first try and it worked fine. The download speed was running ~1 Mb/s. 

73, Tom K3IO
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Tim - W4TME, Customer Experience Manager

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It was not a bandwidth issue.  it was a CPU resource contention issue where the HTTP sessions were being dropped.
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Ed - NZ1Q

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Thanks Tim - and team. You guys are great!  And on a holiday non the less.