New Maestro WiFi no networks seen.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Maestro sees no WiFI networks. 
When I plugged in the AC adapter the Maestro booted.
No Wifi Networks were seen.
Shut down Maestro and rebooted. Same thing. Powered down. 
Connected to Wired Network sees radio. No problem. 
Powered down and tried WiFi again. No Networks seen.
I have Ubiquity Access points. 5GHz and 2.5Ghz
Network is up. Broadcasts SSID.
Scratching head.  
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes

Posted 3 years ago

  • 1
Photo of Mike va3mw

Mike va3mw

  • 824 Posts
  • 196 Reply Likes
Are your Ubiquity radios blocking L2 (Layer 2) communications?

Mike va3mw
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
Unless that's a default no. 
Thing is it doesn't see ANY networks. 
Not even the 2.5 GHz provided by the router directly. 
It's right under the router and about 10 feet away from the 2.5/5GHz AP. 
Photo of Peter K1PGV

Peter K1PGV, Elmer

  • 541 Posts
  • 315 Reply Likes
Sorry... I have to ask... Does anything ELSE see your Ubiquity?

Did you run a wifi analyzer to see if your Ubiquity is set to some odd international allocation u anticipated by Maestro?

Peter
K1PGV
Photo of Simon Lewis

Simon Lewis

  • 495 Posts
  • 117 Reply Likes
I had terrible problems like this until I removed security and ran unsecured - then the Maestro saw the WIFI ok

I really had to juggle the network settings on the AP to get it to work and even now if WIFI is connected and the LAN cable is in then I struggle

Try an unsecured WIFI first before writing it off as faulty
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
They are on the US bands Peter. 
Every device in the house sees the Ubiquti APs.
The devices can connect.
The APs are fully visible in WiFi Overview pro on my  Nexus as are about 5 other networks sitting where the Maestro is.
Infact no one else within range even has a 5GHz network. 

Simon Lweis. No. You shouldn't EVER turn off security on your WiFi network.
The Maestro shouldn't require that either.

If there are no hidden Wifi settings or way to force it to scan I may have a defective Maestro.    
(Edited)
Photo of Simon Lewis

Simon Lewis

  • 495 Posts
  • 117 Reply Likes
Steven .. I live in the middle of nowhere :)

I doubt my sheep have wifi just yet :)

just for tests - I never run unprotected even here
Photo of Mike va3mw

Mike va3mw

  • 824 Posts
  • 196 Reply Likes
Set up your AP like normal with WPA2 security (I hope that is what you had).  Next, reboot your Maestro by holding down the power button for about 30 seconds.  That will do a clean boot (if I remember Tim's comments correctly).  After that, see if that works and also make sure you don't have a Lan cable connected.  

If you have a battery connected, unplug it too.

Mike va3mw
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
Michael Walker I'm set for WPA-Personal  WPA2  (verified)
Did the reboot removed LAN cable and no joy.
How long should it take for visible networks to appear? 
(Edited)
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
I tried a iPhone with personal hotspot sitting right next to it. Same with Nexus 5X with hotspot turned on Didn't see those either. Seems deaf to WiFi signals.  My Nexus 5X sees five different networks on 2.5GHz with WiFi Overview Pro. Two of those 2.5 sources are here in the shack.  (I am the only one nearby with 5GHz it seems)
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
Welp.. Starting a help desk ticket via phone didn't go well. They wanted me to leave a message. I don't have time to play phone tag.  Can anyone verify I have to create a completely new log in for the Help Desk that is different from my FlexRadio log in that I use to purchase stuff? It's weird that the form was not already filled in like that log in is.  
Photo of Bill -VA3WTB

Bill -VA3WTB

  • 3031 Posts
  • 668 Reply Likes
I noticed Tim has not been around this morning yet, I'm sure he will contact you as soon as he sees this post.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3479 Reply Likes
It is very straightforward to enter a HelpDesk ticket.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   Once the support ticket is submitted, a support engineer will be in contact.

The HelpDesk system is a separate system from the Community that uses separate login credentials.   
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
Tim is that login separated from the login I use to buy stuff from FlexRadio as well? 
I've requested a password reset. I got not email. 
I tried to create a new login. I got no email.
I even check my spam.
As I said I called in and left a phone message. 
Trying to get to the support ticket number you created  I get sent to a login that I can't fill in to see the ticket. I've got no credentials to log in with. 
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3479 Reply Likes
I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
Tim.
I had issues with the help desk even getting logged in. 
I called in and left a message. 
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3479 Reply Likes
Steve - you can always send an e-mail to support@flexradio.com which opens a ticket.
Photo of Mike va3mw

Mike va3mw

  • 824 Posts
  • 196 Reply Likes
Steve, It is best for you to call in and leave a message. It is those calls that Flex handles first over what is posted in the community. They will also fix your login. Unlike HP, there is a finite number of support staff. You clearly have a hardware issue with your Maestro, so it will be good for you to get on the phone with them.
Mike va3mw
Photo of Phil m0vse

Phil m0vse

  • 205 Posts
  • 38 Reply Likes
I wouldn't be surprised if it is something like the WiFi antenna becoming unplugged in transit as I would have thought this is something that is tested after manufacture? These kind of DOA faults are usually something that a manufacturer can't really control, the important thing is how quickly they resolve the issue.
Photo of Mike va3mw

Mike va3mw

  • 824 Posts
  • 196 Reply Likes
Steve, I appreciate your frustration.  I've been there more than once.  However, I have always found that vendors in this industry have always done the right thing.    Your are correct that you have an option to return it, which Flex honuors of course.  Or wait a bit, get the  unit back.   Flex is a company that is pretty reasonable to deal with and the people are amazing.  They will do what it takes to make you happy.
Photo of Bill -VA3WTB

Bill -VA3WTB

  • 3031 Posts
  • 668 Reply Likes
Steven, it is always disappointing when something does not work we purchase. I know Flex will make this as fast as possible. And if you ask for a refund? then you have no Maestro.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3479 Reply Likes
Steve - I would not be so quick to assume that the time to resolve your issue will be 3-4 weeks.  Please check your HelpDesk ticket for details.
Photo of Steven Hess

Steven Hess

  • 79 Posts
  • 19 Reply Likes
FlexRadio have determined my WiFi module has failed. (Infant mortality.)
They have dispatched a replacement Maestro and a return shipping label for the defective one. They more than met me halfway.
The usual FlexRadio Systems high standards of service.  

This conversation is no longer open for comments or replies.