I sent the unit back in the original boxes which in my opinion are UPS proof unless it gets run over by a truck.
Obviously this was very upsetting to me when I read it and am waiting 4 my BP to drop back down. I use to run the production, testing and RMA's and never charged customers if the our product failed especially if it brand new and less than couple months old, but thats just me!
I have made a plastic case for mine so I can carry it on an airplane or anywhere else and reduce the risk of it being damaged. I know Flex have a softcase as an option but I am not sure how it would survive baggage handlers dropping it, whereas I hope my carry case is good enough to do the job. The mic/speed encoder sounds very much like mechanical or physical damage in which case I understand why Flex would not treat it as a warranty claim.
On the other side of the coin, my 6500 needed a set of fans last year and had to go back home for them to be fitted and for testing. I am full of admiration for Katie and the service staff for how quickly it was done and turned around. Travel from VK land is much more expensive and problematic than within the lower 48.
We bought a new car a few months back and the next day the windshield was broken when I went to go and needed replacing. These things happen to the best of us.
Good luck and enjoy your 6600.
Did Flex say whether there was damage to the box? In any case, I’d have them take pictures of the box/radio and then I’d submit a claim to UPS before authorizing repairs. If UPS replies that the shipping box and packing does not meet their requirements, I’d go back to Flex with that information and see what they say.
Good luck with your retirement and I hope this works out for you,
If you had (insured) shipping damages, you can pursue that recourse.
If you really truly know you didn't do the damage (I recently sent in a Maestro for another ham who eventually admitted the units got a "coffee shower" and did a drop to the floor while on his desk, the touchscreen module had to be replaced) then chat with FRS about the issue.
Lining up community supporters one way or another when none of use have seen the damage first hand, nor the packaging (you did use the factory packaging, right?) or had it on our bench isn't going to change the facts that it was damaged and needs repair.
Potentially the damage might have played a role in "bricking" the unit during upgrade, a phenomena the test program works very hard at preventing.
GL and 73
See, UPS doesn’t actually sell insurance coverage on the packages you ship. Instead, it sells “Declared Value Coverage,” which allows the shipper to make a claim for the full declared value of the package (up to $50,000), so long as the packaging meets UPS standards.
The lengthy UPS Terms document [PDF] even states, somewhere on page #35, that Declared Value Coverage is not insurance:
“When a shipper declares a value in excess of $100, it does not receive any form of insurance. Shippers desiring cargo insurance, all risk insurance, or another form of insurance should purchase such insurance from a third party.”
Of course, for as detailed and lengthy as the Terms of Service are, the document points back to the UPS website when describing what isn’t covered by Declared Value:
–loss or damage resulting from improper, inadequate or unsafe packaging or wrapping that fails to meet UPS’s published standards related thereto set forth in the Terms or at ups.com
The last time this happened I yelled at the driver to come back and see the damage. Clearly the box had been ripped open and poorly resealed. I said to the driver "Want to see what someone tried to steal at UPS" and I opened the box and showed him 20 pounds of birdseed.
He said the drug dogs at the UPS depot may have alerted on the bird seed causing staff to cut open the box. Happens almost every seed order. What a mess!
Edit to add: It's a good, sturdy plastic, not flimsy or flexible at all. Rubber dimples hold it on very securely via friction fit. Hope this is useful to someone.
When I opened the box I found a nice surprise, Flex threw in the protective cover !!! THANK YOU FLEX !!!