New Maestro - Issues

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)

The update to the Maestro and radio went without a hitch, I selected 1.8.4. However after it rebooted to complete the upgrade I got this error screen.

I powered the Maestro off, waited a few minutes then powered it back on and it came on with no errors. However when I select 80m from the menu it turns off the RX and TX buttons, I can select other bands but 80m will always turn RX and TX off making me press the blue button on the screen to get them back but it won't go to 80m.

So I don't have 80m.... 4 reboots didn't resolve it but it does now boot to 80m, you just can't hear it until you tap a freq on the screen, but if you switch to another band and then try to switch back to 80, it repeats the problem so right now in order to get to 80m I have to select 80, let it turn off RX and TX, reboot and I can then use it.

Not how I expected to be using it tonight.

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KC9NRN

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Posted 2 years ago

  • 1
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KC9NRN

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Official Response

I figured I'd power everything down and let them all sit for a few minutes. I then powered the radio on, connected to it via the computer (after replacing 1.8.3 with 1.8.4) and everything looks to be working normally there so it's not the radio, whew!

I then disconnected from the radio and waited a moment and powered on the Maestro and it went to 80m where I left it when using the computer. It also displayed the frequency and the RX and TX buttons were lit and I could hear the QSO going on which gave me hope that maybe this worked.

So I changed the band to 20m and waited a minute then switched to 80m and it works!!! So feeling brave I powered down the Maestro and brought it back up and it's still working.

I was thinking about asking to have this thread deleted but maybe it might help somebody else. I do wonder what caused that first error  though, maybe that caused the problem and it took a few reboots including rebooting the radio twice to get things baked in?

It does look like it's working well now, I'm going to install the battery and take it around the house next.

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Tim - W4TME, Customer Experience Manager

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Official Response
This is a benign error.  What happened is that we performed a substring operation on some data received from the radio and it was not the proper length.  We did not have the appropriate logic applied to the operation to handle the situation gracefully.  This issue will be corrected in the next version of SmartSDR for Maestro (defect #3759).