New 1.8.4 Maestro problem

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Updated just now to 1.8.4.  All OK on computer and 6500.  Then fired up the Maestro and it downloaded the software and completed steps 1, 2 and 3 of 4.  Now I get "Waiting on Hardware Initialization (W).   Guess a call to FRS and return shipping of my Maestro is in the cards for tomorrow.
Photo of KC4YLX

KC4YLX

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Mike va3mw

Mike va3mw

  • 824 Posts
  • 199 Reply Likes
Ed, power off the Maestro and back on.  It will recover.

Mike va3mw
Photo of KC4YLX

KC4YLX

  • 5 Posts
  • 0 Reply Likes
Tried that no joy.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3550 Reply Likes
Please respond to the HelpDesk ticket I opened for you this morning regarding this issue.  Thanks.
Photo of Warren Gaspar

Warren Gaspar

  • 21 Posts
  • 4 Reply Likes
Ed,

I had a similar problem and discovered I had accidentally plugged the Ethernet port into the mic jack.

Warren
Photo of KC4YLX

KC4YLX

  • 5 Posts
  • 0 Reply Likes
Not that.  No Joy yet.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3550 Reply Likes
Official Response
I have converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.
Photo of KC4YLX

KC4YLX

  • 5 Posts
  • 0 Reply Likes
Thanks Tim.

Should I expect to get a phone call or email?
Ed
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9186 Posts
  • 3550 Reply Likes
You should have an e-mail from the HelpDesk in your inbox.