Need help with crashes

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Win7 Home addition
Intel I-3-2120 CPU@3.30 GH
6 gigs of ram
64 bit
V0.12.17.18545
My 6700 keeps shutting down. The first time I was trying to sign in on the net at 3.950 and the radio froze up. Multiple attempts to restart the radio kept failing. I unhooked everything before it restarted.
This afternoon I hooked up the radio everything started correctly. It then just shut down with me doing nothing. Now I am stuck in the start and shut down loop again. I give up I have no idea of what I have done.
Mike
KJ4YPY
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Mike Simpson

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  • confused

Posted 5 years ago

  • 1
Photo of Richard Clafton W4/G7EIX

Richard Clafton W4/G7EIX, Elmer

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Is this the actual radio or the software that is hanging? How are you connecting to the radio? Through a hub? Router? WiFi? Or direct cable from PC to Radio?
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Mike Simpson

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It's the radio. It goes through the startup but I never get the icon to start the software as soon as it goes to a blue light and Flex 6700 it shuts down. I connect the radio directly to the router.
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Richard Clafton W4/G7EIX, Elmer

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Ok, I see. In that case then I think its probably a good idea to open up a Support Ticket and the good folks like Tim or Dudley can help you through diagnostics.

http://helpdesk.flexradio.com/home
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Mike Simpson

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Thanks for the time and hopefully we get this fixed before the weekend.
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Richard Clafton W4/G7EIX, Elmer

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Me too, it would be a shame to have a weekend ahead and not be able to play radio. Fingers crossed that it is a simple fix to get you back up and running.
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Tim - W4TME, Customer Experience Manager

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Mike,

I am converting this problem topic into a HelpDesk ticket for direct support.

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