My Flex radio is ready but No Discount, no free 2 year warranty, hat, jacket or nothing ! ?

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  • Question
  • Updated 5 months ago
  • Answered
  • (Edited)
Orders placed at Dayton/Xenia were promised August of 2017, that promise became; Fall of 2017, and now it is 2018. 
Promises broken, where is my compensation?
This will be my first Flex, if you value your customers, if you value your reputation, if you believe in your products as much as your buyers do, give us a FREE 2 yr warranty for our wait.  Pro-rate the warranty for others (so much extra warranty for every month a customer has waited for their order).
Your customers deserve some compensation.
I received my invoice yesterday.  The ATU is an extra $299!  Those who ordered the PGXL at Dayton/Xenia received a free ($1200) optional ATU !
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Steven Linley

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Posted 5 months ago

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Tim - W4TME, Customer Experience Manager

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Official Response
Steven,

I can appreciate and empathize with your frustration.  However, If you have questions or concerns regarding your order, please contact Sales.  If you can't reach us by phone since we are really busy right now, send an email and one of our sales representatives will reply back.

The Community is not the place where we resolve customer sales issues.