Maestro power on

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  • Problem
  • Updated 2 years ago
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Well the new 6600 is here. I had a Maestro with my 6500 and everything worked fine. Sent the 6500 in as a trade in for the 6600 so the Maestro has been sitting for a while. Hooked it up and plugged the power back in. When I try to power up the Maestro I get nothing. Yes I am holding down the power button but no change in the screen or anything. I'm wonder is there some secret start up protocol I am unaware of?
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Mike

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Posted 2 years ago

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KF4HR

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Mike - has your Maestro been unplugged from its power supply for awhile?  If so, plug it in and let it charge its internal battery, and make sure it's removable battery is charged too.
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Warren Gaspar

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Mike,

I had a similar problem after my Maestro sat idle for 6 months.  I put in one of my external batteries and that got where it would boot up again.  Took a few days for the internal battery to recharge but I still have the battery in even though it's plugged in.

73,
Warren
KC0GU
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Mike

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Yea the Maestro has been unplugged since August so maybe it needs some wake up time. Thanks!
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David Decoons wo2x, Elmer

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If it is the original Maestro with power button on top and the internal battery completely depleted it might need to back to Mother Flex.

Try what others suggested to charge it first. If you still have issues, open a Help Desk ticket.

Dave wo2x
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Mike

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Yep it has the power button on top. Well guess I'll see if it charges up. I wonder if there is an upgrade or why there was a change in design.
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kz1w

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Had to send mine back since it sat for a while. No way to charge it locally, I tried all the tricks.  Then was told I needed a new display.  Not feeling good about Flex.  This was a bad design mistake in V1. I understand it took a motherboard spin to fix the "charge battery at factory" problem.
(Edited)
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Mike

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There should have been a recall or at least a heads up to once it was powered on to leave it plugged in. I'm hoping the unit comes to life.
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k3Tim

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Sorry your device had this problem. Fromthe Maestro User Manual:

http://www.flexradio.com/downloads/maestro-user-guide-v1-pdf/

Important Note: Maestro “A” models (those with serial numbers in the form xxxx-xxxx-0100-xxxx) must be connected to DC power for 15 to 30 minutes every 4 to 6 weeks of non-use to ensure that the internal display battery does not completely discharge. If the display battery discharges, the Maestro will not boot, and a HelpDesk ticket will have to be opened to resolve the issue.

I leave mine connected to 12V-DC when stored to save charge/recharge cycles.


_..--
 TiM
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KF4HR

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Tim can FRS re-work the Maestro A models to bring them up to a more present model?
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Mike

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I decided to pull out my user guide that came with the unit. There is a warning about using the unit during a lightning storm. Nothing on having to leave unit plugged in or plug it in every 4 weeks. nothing, zip. I searched though my emails and don't see any alert being received either.
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k3Tim

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I am pretty sure the "A" can't be reworked to a "B". 
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David Decoons wo2x, Elmer

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There was plenty of chatter on here about topping off charge on the Maestros when they discovered the issue.

Dave wo2x
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kz1w

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And if you weren't reading this chatter??  Regular emails were sent re development, why not of this topic?
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kz1w

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Somewhere in 165 pages of manual? And then where is that statement in the manual I downloaded 1.10.16??

I'd like somebody to show me an example in the entire history of ham radio where a rig not plugged in for a month has to be returned to the factory to recharge the battery.  Flex - you SCREWED UP - admit it and take care of us who signed on early on in this adventure.
(Edited)
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Mike

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Hats off to you folks who check in on community all the time. I don't unless there is some anomaly/problem cropping up. So having a lot of chatter doesn't help me. This problem was discovered by me after the 6600 was received Monday and hooked up Tuesday. Prior to my 6500 being traded in I had no problems with the Maestro so no reason to be checking in here or pulling out the Maestro user guide. As stated by Grant, I've never had a piece of equipment that if not used for a period of time is just FUBAR. Everything I have if you plug it in to DC up she comes and runs even if it has been sitting. In some other threads on community that I had a chance to read this evening, the Flex rep on here states that not everyone got an email and not every box of Maestro had a slip with a "warning" once the problem was discovered. I'm guessing Flex changed the design of the Maestro to address this problem since there are now "versions" in existence. Some how if you bought an early Maestro you have gotten "jobbed" as they say on the street. Doesn't inspire a lot of confidence to jump on board early next time.  Maybe if the original delivery date for the 6600 Aug/Sept was able to be met I'd never know of this problem. I had anticipated being without a radio for 4-6 weeks from trade in to delivery and we know how all that went. I fail to see where I am at fault since I was never notified.
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WW1SS - Steve

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That is BS that I have to plug in my Maestro to keep it from having to be sent back for repairs. It is a design flaw and Flex should fix and or update it for no charge.
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Mike va3mw

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Thanks Steve for your kind comments.  

Mike, please open a support ticket and we will get this taken care of for you.

Mike
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Mike

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That I can do. If the unit doesnt turn on after being hooked up for 10-12 is it safe to assume that it isn't coming back without service at this point?
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Rich McCabe

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I don't have a Maestro and although I frequent here I don't keep on on that product because I don't have one.  But surely that's not right is it?  Am I reading this right?  It is possible that if you let the battery go dead on the Maestro for an extended period of time it might have to go back Flex for repairs?
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Rich McCabe

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Never-mind. I just read the official response Tim made in another thread.
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Mike va3mw

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Hi Rich

Some (not all) of the Maestro's can have boot issues if left without power for an extended period of time.  If this happens, the support teams have a few recovery tricks and if that fails, it does have to come home to recover. 

Personally, since I have 2, I left one not plugged in for about 2 months.  I then wanted it for my 6600.  I plugged 12v into it and then it booted fine about 6 hours later.  

Mike 
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Rich McCabe

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Thanks for response Michael.  Sounds like its something you are talking about in Texas anyway.  Be nice if there was a boot loader of something that could get it going again but have no doubt that engineering knows what the limitations are.

Not a big deal to me as its unlikely I will every purchase one.  I am waiting for a $400 unit that's half way before the Flex Control knob and a Maestro :)
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Tim - W4TME, Customer Experience Manager

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Official Response
This issue is being handled via the HelpDesk.  If anyone else experiences a problem with a Maestro not booting after being stored for a prolonged period of time, please open a HelPDesk ticket for resolution.  Thank you.
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Mike

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This matter is being taken care of by Flex so I'm not sure additional comments are useful at this point. Live and learn.
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Tim - W4TME, Customer Experience Manager

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