Maestro hangs after multiple WIFI drops

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  • Updated 2 years ago
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Just received new Maestro and found that if my Wifi gets dropped multiple times, the connection appears to get dropped, but the radio shows "In Use" and the message "The radio selected is in use. Please try connecting again" does not go away.

It takes multiple power cycles of the Maestro to finally get the message to go away.  The the absence of the power cycled, the error will know get acknowledged and go away

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Osiel Rodriguez

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Posted 2 years ago

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Ted VE3TRQ

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TCP timeouts are quite long, so the other end of a connection will show a port (socket, actually) is in use quite a while after a connection has dropped, unless the connection is directly to the device involved. In your case, a WiFi connection drop will not be directly evident to the radio, even though the Maestro is disconnected.

You have a choice of doing a radio "disconnect" by attaching a different device, rebooting the radio, or waiting.

This assumes you are on a local network).
(Edited)
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Michael Walker, Employee

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Hi Osiel

What you are seeing is not abnormal.  It happens when you are dropping a lot of data and you will get this message where the radio does not fully connect and the Maestro is not connected at all.

It happens on my remote connection and I can directly related it to poor packet throughput.

Mike va3mw
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Osiel Rodriguez

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I get and understand what is happening, my concern is the dialog box that never goes away even when you tap "ok" over and over.
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Osiel Rodriguez

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At times, the Maestro reconnects, and i get the waterfall as shown, but tapping "ok" only makes it disconnect, when possible, but then you get the screen stating the radio is in use.  The dialog box doesn't go away.
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Steven Linley

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Might relate to a busy net? Or just a busy net in your home. Did you have all green bars?
When it happens to me I reboot the Maestro or switch to SmartSDR (basically I agree with Tim, O C )
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Osiel Rodriguez

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sure.. it could be a slow network, when using Wifi, however, i have the iPad version sitting next to it, and it isn't allowed to take the connection.  I come back to my desktop and use SmartSDR, and it too won't take the connection.  BTW, i'm not connected to smartlink, i'm using local LAN only.  Nothing short of a power cycle will make that dialog box go away.
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Osiel Rodriguez

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i do see the full green bars, then it goes to yellow, then to red... however the Maestro is in a clear line of site, 15 feet away from the router.  I'm using a Cradlepoint MBR 1400v2 for a router.  The iPad next to it when connected to the same router using Wifi drops much, much less then the Maestro.
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Osiel Rodriguez

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I have since flipped the router on its side so as to have the antennas point straight up as before they were in an L configuration.  I now have .05% drops.
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Winston VK7WH

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Oriel, are you using 2.4Ghz or 5Ghz WiFi? I find 5Ghz to rock solid at my location as there is generally less traffic on this band, whereas 2.4Ghz is unreliable.

Might be worth a try.

Good luck Winston VK7Wh
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Osiel Rodriguez

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Winston.. i was just looking at my routers dashboard and noticed that i'm on 2.4Ghz and that my Wifi Channel Contention is at like 88%.  I'm switching it to 5Ghz now.
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Lasse Moell

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I have more or less given up on WiFi and Maestro. It seems most of my routers with WiFi do not like the Maestro. I have one or two that works with-out any packet loss, but for other reason I choose not to use this one. Routers are close to Maestro, and are placed pretty much at the same spot, and still see vast difference in performance. Switching between Rx and Tx often shows the problem even if Rx been running nice for long time. My suggestion is try a different brand of router :)
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Osiel Rodriguez

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Lasse,

Thank you for your comments... trying different brands can get expensive, but when you love the hobby such as i do, you do what you gotta do to make it work.  So, onward to my quest in finding another router.  I've heard good comments regarding the IQRouter.  I'll look there first.
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Osiel Rodriguez

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Well after switching to 5Ghz, my channel contention as dropped to 0% and no more drops.  Thanks to everyone who made valuable suggestions!

73
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Winston VK7WH

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Well done. Thanks for letting us know

Winston
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Burch - K4QXX

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Not sure about the new Maestro's but the original ones are picky about the router.  I had to try 3 different routers before I found one that would work well with the Maestro.  What I find interesting is the most expensive one I purchased didn't work with the Maestro at all.  It would connect but I would have so many audio dropouts it was unusable.  The router was an expensive Asus model that was made for gaming.  It was very fast with all my other wifi devices but for some reason the Maestro just didn't play nice with it.  I hooked up an old Netgear router that I had as an access point and the Maestro works well with it.  Very few packet drops.
K4QXX
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Tim - W4TME, Customer Experience Manager

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Official Response
Osiel, this particular behavior, randomly getting the error message you published looks to be a defect of some sort and is in our bug tracker as issue #6143 and is slated to be addressed in SmartSDR v2.4
(Edited)
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Osiel Rodriguez

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Thank you Tim.  I was a bit concerned that the dialog box would not go away unless i rebooted.  Brought back Windows nightmares1
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Osiel Rodriguez

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So, latest update... the Maestro ran almost all night with less than 10 drops and 0% channel contention at the router after setting the router to 5Ghz, however, now my Ring Spotlight Cameras don't work... i guess the choice is simple, get ride of the Ring Spotlight Cameras... hihi