It could never happen to me ...

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  • Idea
  • Updated 4 years ago
subtitle: when a bad day isn't so bad

I just would like to confirm that after sale support is great also on the other side of the ocean.
I read many times about problems of people that live in the States and in my mind I thought: "Wow, Usa friends are very lucky" and then "...ok, but it could never happen to me ..."
Unfortunately, last week, when Dudley, WA5QPZ, confirmed that my 6300 was definitively dead (for a blackout during the update process), I sent my rig to the Europe support center in Germany and I was ready to stay off the air for a month or more.
But it was not so bad, actually it was a great experience, considering the whole context.
People (Norbert) there, are very kind and professional: they can test and repair every Flex Rig mostly in just one day, and now my 6300 is here again, fully operational. Actually the repair time was been only three hours.
Here in Europe, lot of people are sceptical in buying a USA rig but I can be a witness of a great after sale service.
Well done FlexRadio and thank you very much

73' Enzo
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IW7DMH, Enzo

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Posted 4 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Thank you, Enzo.
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Mike - WB8CXO

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Enzo, Glad you got your 6300 back quickly!!!  Thank You for sharing all your work with the rest of the community!