Issue with Maestro v1.8 (Part II)

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)

A big thanks to Flex for their top notch customer support!  My help desk ticket for my DOU (Dead on Upgrade) Maestro now shows solved.  After a week at Flex my Maestro is on it's way back to me. I should have it tomorrow.  My ticket does not explain what if anything was done to my Maestro and what version of software they loaded it with??  I'll assume it has been fixed but I need to know if I need to revert my 6500 back to SSDR v1.7 or stay at v1.8??  What's the path forward from here?  Some advise would be greatly appreciated.  Thanks again.   (This is a new post because the previous "Issue with Maestro v1.8" has been closed for further comments) 

Cal/N3CAL 

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Cal Spreitzer

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Posted 3 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
Your Maestro was fixed by manually forcing the PICs on the controller boards out of bootloader mode and doing the software update on them  We are adding logic to the PIC updater code to prevent the PICs from getting locked in bootloader mode.

The Maestro will come with v1.8.3 installed on it.  We recommend that you do not downgrade the Maestro to a lower version since the software to prevent the stuck in bootloader mode has not been added to the SmartSDR for Maestro software and the same problem could occur if you downgrade.
(Edited)
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Cal Spreitzer

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Thanks Tim!  That's what I needed to know.   I will stay at v1.8.3

Cal/N3CAL
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G0VLF

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I would assume they would rather send any affected Maestro units back in one batch to be repaired, rather than in drips and drabs. However, praise to FlexRadio for holding their hands up and swiftly addressing the issue quickly with a return to base fix. Hopefully we don’t have to wait too long here in the UK. I’m sure Klaus will have the units repaired in due course.

Ray de G0VLF

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Steve - N5AC, VP Engineering / CTO

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Official Response
Briefly, the issue that occurred is that the programming of an internal processor (happens to be  PIC from Microchip) did not successfully complete.  We had not seen this before in all of our testing and are still a little baffled as to how it happened.  At any rate, we updated our startup software in the Maestro to check for this problem and, if found, reprogram the processors.  In this case, the processor has the designation "W" in Maestro (there are six processors in Maestro).

In addition, we are now coding/testing a fix that will detect this issue during programming and work to fix it so the problem never occurs in the first place.  We have fixed and sent back all the Maestros we received in our Austin office and will continue to fix the remaining few that arrive here quickly.  A permanent fix with the upgrade should be released soon.  Our office in Germany has the necessary tools to repair any units in the EU (and countries soon to be exiting the EU) so I would expect your local distributors have or will be forwarding your units to our service center in Germany for the same treatment.
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KY6LA - Howard, Elmer

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@Steve

Try asking for Ice in a drink anywhere in Europe.. Impossible and they look at you very funny..  if you finally get ice (glaçons in French).. they bring it in a bowl with only 2 or 3 ice cubes...

@Walt

Drank at that brewery.. also Guinness Brewery in Dublin is best part about working in Ireland and don't forget Pilsen Urquell beer in Pilzen Czech Republic...or the dozen or so great breweries in Munich.... 

OT...maybe we should start a topic on the community about where to get the best beer... now that would be really controversial and even the trolls for once might have something positive to contribute

Or even better.. How about Breweries on the Air Contest - to see how many breweries you can operate from - (I can start it off with Karl Strauss Brewery tomorrow lunch in San Diego)   I bet Flex would love to sponsor the trophy

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Richard McClelland, AA5S

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Don't forget Brussels...  I lived two blocks from the Augustiner brewery in Munich and my toupee spun when I realized how good the beer in Belgium was. Not to say the beer in Munich wasn't excellent, just that the variety of beer in Belgium was greater than than what I was used to.
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Richard McClelland, AA5S

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Or was it the Paulaner brewery?  I'll have to ask the XYL when she gets home. East side of Munich, south of Orleansstrasse & Rosenheimer.
(Edited)
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Walt - KZ1F

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@Howard Oh, I don't think their do much drinking. You heard Steve, in Belgum (on someone else's dime) and he drank Coke? I mean, what's with that???

Next trip to EU, we'll do Dublin, Scotland, more UK, more France, Rotterdam, Munich, and Switzerland. 3 weeks should do it. If you're around, you buy.
(Edited)
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KY6LA - Howard, Elmer

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Agreed... Coke in Belgium... has to be against one of the many EU laws..that the UK is escaping... maybe the EU threatened to have the refrigerate their beer which caused the Brexit...

3 Weeks... Each country is worth at least a month on their own except Switzerland which is twice as expensive as the EU...

As you know we are always in France in June, Sept and Dec.   Friedrichshafen 2017 is in July 17th - terrible time to be in EU as everyone is on holidays.- Hopefully they will move back to June in 2018...

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