Is anybody else having trouble logging in with SmartLink?

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
Smartlink errors and expiration date/times the same as the login date/time

Mike
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WA6FXT Mike

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Posted 2 months ago

  • 1
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Eric - KE5DTO, Official Rep

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No problem testing here at our office.
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Ria - N2RJ, Elmer

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I see the same issue on iOS. I can't connect to my radio and the expiration is today, literally 1 minute after the current time.

(Edited)
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WA6FXT Mike

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Ria, That’s exactly what I see and can’t get any farther.
Running local works fine.
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Ria - N2RJ, Elmer

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Windows or iOS only? 
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WA6FXT Mike

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iOS, this morning; however, windows 7 last night. Would not connect, via SmartLink.
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Reggie-k6xr

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i could not access the Smartlink Server this morning remotely
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Steven Linley

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Yes, radio arrived last night at 7:40pm.
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WA6FXT Mike

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Still not getting a SmartLink connection, either with iOS, Windows or the Maestro. I can see the radio with the SmartLink connection along with the local connection. However, SmartLink fails to connect.

Anybody find a fix?

Mike
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Eric - KE5DTO, Official Rep

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For those that are having trouble using SmartLink, can you run the Test under SmartLink Setup?  What color is the result and when hovering over the resulting color, what do the test results say?
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Steven Linley

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My Maestro does not see my 6600.  SmartSDR does see the radio but I only have RX and TX from the 6600, no RX/TX from my PC running SmartSDR/DAX 2.1.30
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Tim - W4TME, Customer Experience Manager

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In order to hear audio from the Windows PC running SmartSDR for Windows, you have to click the button in the top right-hand corner of the screen labeled PC Audio.  When you do that it will use the Windows default playback device to verify that your speakers or headphones are the default playback device.

In order to transmit using the Windows PC running SmartSDR for Windows, you have to select "PC" rather than MIC as the audio input device.  You need to have a PC compatible microphone connected to the PC and as with using the PC speakers, the connected microphone must be the Windows default recording device for SmartSDR to use it.
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WA6FXT Mike

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Solution, at least for my issue...

Even though my radio would show up on the list as a SmartLink connectable radio, it woul fail to connect.
After running the SmartLink Test, in the SmartLink setup, was that the IP was wrong. (Eric, great idea). Not sure how that happened, since I use DHCP Reservation, for the radio;but, all is well again. (Yeah!)

FRS might want to see if there might be a way to detect that situation and note it on the radio list page. In any case, from now on, if I have any SmartLink issues, I’m going to “Test” the SmartLink Setup.

73’s de Mike WA6FXT