If I purchased my radio less then a year ago do I have to purchase a lic

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SmartLink purchase question for newer radio owners.
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James Skala

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  • happy

Posted 2 years ago

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Tim - W4TME, Customer Experience Manager

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Yes, you have to purchase a license unless you purchased your radio on or after May 19, 2017
(Edited)
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James Skala

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That answers all my questions, wait for my 6400 to ship and save money.
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Mark - N7MHB

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Looks like I got lucky.  Bought my 6500 on May 23rd, 2017
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Mark - N7MHB

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Looks like I got lucky.  Bought my 6500 on May 23rd, 2017
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Lee - N2LEE

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There will be those that complain but I think is a good move for Flex, its users and the community.  A vibrant, motivated and innovative engineering team is good for all of us.
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Kevin - KS0CW

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:( > I vote for free upgrade if you purchased in 2017... :)
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Lee - N2LEE

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As far as I know when I purchased my radio there was no mention of a free upgrades. So Yes if you want 2.x and smartlink then it will be a purchased upgrade.

Pretty standard stuff, just like pretty much any other software. A dot release 1.xxx is free but a major number change 2.xx is an optional upgrade.
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Mike va3mw

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You only have to purchase a license if you want to upgrade to V2.  Other than that, you can run V1 forever.
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David Decoons wo2x, Elmer

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Also for people who prepaid for v2 when they purchased their radios, you will NOT have to purchase a license since your radio is already in the server database as 2.0 authorized.

NOTE - When you purchase the 2.0 license it is for the radio, not the individual. If you own multiple radios you will need multiple licenses.

Dave wo2x
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Ken Hansen

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No one else mentioned, so I'll just add that if you sell a radio that has a SmartLink 2.X license that license goes with the radio, it doesn't stay with original purchaser.

For example, a customer that has a 6300 and buys the SmartLink upgrade for that radio, who then turns around and privately buys a used 6500 that was never upgraded could find themselves buying another SmartLink 2.X upgrade (if they choose to).

That's OK, the original purchase of the license should have resulted in a higher selling price for the first radio, helping lower the the cost of the second upgrade.
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NX6D Dave

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Starting now, the license state of any Flex radio you intend to sell or buy will be part of the purchase decision.  Like putting new tires on a car before selling it, some owners may upgrade the license just to make the radio easier to sell.  Some buyers will pass on deals because the price doesn't include the current license.

As far as I know, licenses are not cumulative.  If a radio doesn't have a V2 license and V3 comes out, a V3 license will cover all previous versions.  I'm sure I'll be corrected if I'm wrong about that.

Keep in mind this is just the first V2 release.  There will be many more that will introduce many more features.  You don't need to buy a license until you see a feature that you want.

I used to make my living designing and writing large scale software systems.  I never begrudge anyone in that trade a living, so I pay for software.
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Lee - N2LEE

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Michael is correct (of course) you may not see the need to upgrade. I am still running 1.9 right now.
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David Decoons wo2x, Elmer

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Lee,

You might want to check out 1.11.x when it comes out. There are quite a few performance tweaks under the hood.

Dave wo2x
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Lee - N2LEE

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Dave thanks for the tip, I most likely will. I can actually use the USB port feature on 1.10 but everything works so well right now I didn't feel the need to change.

After spending 20 years in the software industry, I am over the need to run out and run the latest alpha or beta. :)
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Steve - N4TTY

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Well that answers my other post about a misprint on the May 19, 2007 purchase date. I could always have hoped!
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NX6D Dave

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Well, there's the first typo, and it's a whopper.

The date should read "May 19, 2017".  It was the first day of the "Dayton" HamFest.

The documents will be fixed in a little while.
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Tim - W4TME, Customer Experience Manager

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The corrected docs are now available for download
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Rich McCabe

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Curious how the 2.0 process will work. Can you buy online and download and it attaches to the first radio SN its installed on?  Or do you have to enter your radio SN when you buy it?
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Tim - W4TME, Customer Experience Manager

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No.  Read the Quick Start Guides.  You purchase using Maestro of SmartSDR for Windows.
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David Decoons wo2x, Elmer

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You either load SmartSDR on a PC or use a Maestro. It will detect the radio does not have a v2 license and bring you to the online store to make the purchase and then can complete the process.

It is covered in the SmartLink Quick Start Guides.

Dave wo2x
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NX6D Dave

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The purchase process sends a unique radio ID to the online store software.  The license is generated for that specific radio and will not be recognized by any other radio.  Any time the radio is connected to the Internet, it will find and install the license.
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Phil - WG5D

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Personally, I am not happy with the May 19th date, I work in the IT industry and most software companies provide free updates/upgrades for the first year. Had I known this policy, I would have waited to purchase my radio, I bought mine in April. Considering the cost of my radio (I bought a 6700 - not an inexpensive radio), I feel a bit screwed. My Icom radios have free software upgrades for life, there is something to be said about that. 

Phil - WG5D
(Edited)
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Lee - N2LEE

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Phil if you work in the IT industry then you know updates are NOT free. Updates for .dot releases are free but NOT integer releases. Anyone in IT is very aware of the number of subscriptions your company has for maintenance, upgrades, service and support. NOTHING in the IT industry is free and we all know it.

Don't Believe You
The information about the 2.x software has been widely distributed and talked about for a couple of years.  We are all adults here, let's be honest with each other, do you really expect anyone here to believe you purchased a $7,500 radio and you did not know anything about the 2.x upcoming software and the $200 price ???

On top of that you are complaining about THE software that runs your entire radio for 2.66% of your investment ?

What's in your shack ?
Here is a test ...  List all of the ham radio related items in your shack that cost over $200.
  • LMR-400
    A decent 100ft roll of LMR-400 is almost $150.
  • Microphone
    A Heil mic cost $250 to $399.
  • Vibroplex Key
    A stupid CW key is over $300
And yet people are whining about what might be 1000's of man hours of development for some AMAZING software.

Buy the software or don't buy the software. But trying to sound like a victim because you have the OPTION to buy better software is ridiculous.
(Edited)
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Rich McCabe

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We can also look at it from another angle too. :)

In the IT industry its common to buy software with the option of future updates for an additional year. This is built in with Flex. When you buy a V2 license you are getting (based on 1.x life) three years of updates 2.0x 2.01, 2.02,2.03.... etc.

That said, I really don't think Phil was out of line in his comment. He is not happy with the date which is a fair statement and understood by many.  I could not be happier with my Flex and the people that have created it and support it. However, if I bought a 6700 in April like Phil, I would probably feel the same way.


Rich
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Tim - W4TME, Customer Experience Manager

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Everyone, please do not attack other Community members for their comments and opinions.  Please show some restraint and respect.

Phil, I can appreciate your frustration.  Unfortunately, it is a difficult business decision that we had to make where to set the cutoff point for the 2.0 free upgrade grace period.  Wherever we set it, someone was not going to be happy with the decision.  We decided to make it coincide with the announcement of the new FLEX-6400 and FLEX-6600s.  As it has turned out, that ended up being a 60-day window for those people purchasing a 6300, 6500 or 6700.  I understand that this is little consolation to you because you are just outside of that window. 
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Lee - N2LEE

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Tim, I can only assume this was in response to my comments. First accept my apology. It is not my intention to single out any one person. But some times someone makes statements that reflect a common theme and in my attempt to address the general theme, it might sound targeted.

My patience is wearing thin of hearing grown men whine and complain. These comments come across as trying to put some kind of blame on your company and this is neither fair or justified. In my opinion this is the kind of irresponsible comments that can harm a company's brand and or reputation. In my opinion this is one step away from slander.

Flex might be guilty of misjudging the market, or not releasing software as soon as they had intended. But you are certainly not guilty of misleading taking advantage of its customers.

It is this misrepresentation that I have a problem with because I know everyone at Flex is simply trying to make a living and make the best product you can.
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Tim - W4TME, Customer Experience Manager

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Apology accepted. Thank you.
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Matt (K0KB)

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No problems here with the way flex is conducting business. I am quite excited for 2.0 to come out though! Hopeful for Monday though I bet it's not til the following Monday since I think the brass has been busy at Friedrichshafen and what-not. No way they're releasing this thing mid or late week though due to the flood of support phone calls they're going to get.

Hurry up and take my money!
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Lee - N2LEE

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Rich, don't misunderstand, I am not jumping for joy about paying for an upgrade for a $4000 radio I bought in Jan 2017 either. BUT, I knew this was coming and I knew it would cost $200.  This has been public knowledge for a long time.

My issue is the lack of responsibility by Flex owners who act like Flex has deceived or take advantage of them. This is a attempt to paint Flex as the bad guy here and I have a big problem with that. 

If 2.x comes out and it is buggy then that is legitimate criticism. But to continue to whine over and over about something we KNOWLY agreed to when buying our radios shows lack of maturity and an attempt to blame someone else.

And for the record... I have owned Icom's, Yaesu's and Kenwoods and they continue to come out with new radios and not ONCE have they offered me a trade-in or given me a new radio for FREE.

Am I doing backflips that I am going to spend $200 for new software, No. But first of all its my choice, Flex is not forcing me to buy an upgrade. But more importantly I have invested in a company, Flex Radio Systems. I did not buy just a radio, I bought into their strategy, technology and their people.

If I have to scrape together $200 to get more enjoyment out of a hobby I have had since I was 13 years old, then so be it. If they do not hold up their end, then I have a choice to make. BUT, complaining and whining is a reflection us not Flex.

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Rich McCabe

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Lee , I am 100% with you on this and I want to fund Flex Radios continual improvement. Its the cheapest thing I am spending money on in the hobby !

But in all fairness Phil said "Personally, I am not happy with the May 19th date" after just buying the most expensive 6000 series Flex sells.  Once again.. fair statement.

And you are correct. There is an excessive amount of whining on here about the topic so I can understand your response. I just did not see Phil's comment in that category.
(Edited)
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Rich McCabe

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Another question. Talking to a local ham with a 6500. He was under the impression you were required to sign up for a smartlink account just to do the upgrade. I did not take it that way.  For a simple install it was a matter of downloading 2.0 and when you started the install it would give you link to go and purchase a license for if that particular radio was not on the Database as authorized for 2.0.  SmartLink was an optional step.

Rich
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Tim - W4TME, Customer Experience Manager

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Another question. Talking to a local ham with a 6500. He was under the impression you were required to sign up for a smartlink account just to do the upgrade.

That is incorrect.  The SmartLink account is only for using the SmartLink feature.
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Rich McCabe

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Thanks Tim
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Mike - VE3CKO, Elmer

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Phil there had to be a cut off date, period. Saying you feel a bit screwed opened the door for criticism.  What makes you so special that you deserve to be favored over someone who bought in March or Feb ? What makes you more special than me? There had to be a cut-off date and you missed it. Live with it. Publicly complaining as you did and whining as others have, shows the weakness of public forums and social media in general.
In the past we had to write a letter which involves actually thinking and re-reading what you write, then going to post office to mail it. Plenty of opportunity to cool down and re-think. However in today's twitter/text instant gratification mentality, the first things that come to mind may not always be best to broadcast for all to see.
(Edited)
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Tim - W4TME, Customer Experience Manager

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Alright.  I think this is enough reaction of this type to Phil's post.  Point made.  Let's move on to other topics.

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