You have burned the value of so many FLEX and the trust of so many customers who have believed in the project and in the company. For 3 years we waited, we got bugs, we had to use flex interface software with external accessories etc etc. Your answer was: new models, paid software, and no upgrade hardware options!
Your customers are just asking for one thing: "hardware upgrade" not to have to drop our flexes, we would have paid for it because you're giving us something in return.
I keep my Flex 6300 in the shack because it is not possible to sell it, when I will have a new radio, a real radio, I will plant flowers inside the Flex so at least it will have a function in the shack and will definitely not have bugs or other defects.
Think about what you are writing to do not offend, do not just think about yourself, Flex's property is yours but "Flex are your customers" are not you, we've bought all your radio, and we're many many more of you.
Yesterday when I posted a similar comment. It was deleted by the Moderator.
All I can say, is we feel let down. My 6300 was purchased in December. By January I was trying to get answers about things I was promised that have not materialised. now my 6300 is obsolete and the issue will never be sorted. I feel ripped off.
If I can afford to, I will either do a upgrade purchase or buy a 6400M outright. I have read the "now closed threads" and am befuddled as to why so many are outraged at Flex for bringing out new equipment before V2 software. Yes I too thought that my 6300 is 'now worthless' but I now realize that it will continue to work just like my Drake radios still work. Now I have calmed down from my initial reaction of what just happened to the value of my Flex. I think I will just continue to use one of the better radios that is (was) available in ham radio.
p.s. Can't wait for ver.2 where do I pay?
Points are being made on new stuff coming about every year is well taken and true and I support innovation 100%. I am not upset that they did the upgrade, but how they handled the marketing aspects has caused many loyal Flex owners to lose more than what we typically bargained for when we made our initial new radio purchase decision.
I have read in several posts that Flex will work to keep the value up on my 6300. I don’t believe that is true at all. If I were Gerald, my last worry would be the value of my 6300. I don't think Flex is doing this on purpose, I think they are just wrong in their marketing philosophy.
Here are my points; the MSRP for the 6400 is $1,999 and the MSRP of the 6300 is $2,499 which makes my 6300 worth $500 less today than last week simply based on pricing policy. For Flex to even break even on their trade-up program, they will have to offer something significantly less than $1,999 for a 6300 which will further de-value my 7 month old 6300. The only good that can come from a trade-up program is I hope that Flex will trash most trade-ins to keep from flooding the market with cheap used radios which would further de-vlaue my radio. Make no mistake, they are in business to sell NEW, not used radios.
At this point I believe my 7 month old 6300 is worth ~$1,200 until V2 is released and then it will go down more unless I spend the $$ to upgrade. I think owners of 6300 and 6500 radios should be offered a V2 no charge upgrade to restore part of the huge loss we are suffering. Not even autos lose this much value in 7 months. I fully expected to lose value from day one, but not ... 60%.This is just my opinion and I am certain many will disagree. I love my 6300 but I am not too crazy about Flex's marketing programs.
Thanks for listening and 73
Where I part company with Flex is the inability to use 2.0 on my two flexes for the price of the upgrade. That stings and points to a change of attitude with Flex. This attitude is what scares me. Gong from a "mom and pop" manufacturer to the "big time" makes flex fade in with the others.
I think this was the intention when the other thread was closed.
Frankly, there has been more discussion allowed in this Community, even extremely negative discussion, than I have seen in many other company-run forums.
But you cannot compare this official product Community to some of the unmoderated trash and vitriol-filled independent forums out there where anything goes.
The forum is for support and yes feedback. But If you were moderator and had to spend time doing the work customers are asking for instead of managing a bunch of cry baby's then you would do the same thing. The President of the company acknowledged he had read every post and responded.
Let There Be Change
Yes they introduced new products and yes some people hate that and some will love it. Welcome to the real world. Just like the rest of us they have to make decisions on based on a number of different limitations. Some engineering some financial and often times customers will disagree with those decisions. The great thing about a free market society is WE have a vote. We get to vote with our dollars. If we agree with companies decisions, they get our vote if not we go else where.
A lesson I learned many years ago is to bet on the company not the product. Now that sounds counter intuitive but it is the company's strategic direction that drives their product development, customer service and determines their longevity. Products and features will come and go and one year company A has the bells and whistles you want and next year company B has those features. We use to call this the "feature check box list". Anyone who buys a product based solely on this criteria will never be happy and will always be switching gear every time a new shiny "thing" comes out. Most of us probably know people like this.
There are (initial) product decisions Flex has made that I am not happy about. Such as dropping a broadcast balanced XLR connector and using a consumer 1/8" stereo mic input. But the (adult) long term decision process is based on more than a mic connector. I have to weigh the entire product line, software, long term company viability and cost.
It's NOT Beach Front Property
Finally I have to laugh at hams who complain about the value of their equipment. NO one in their right mind buys ham gear based on the value of future investment. Maybe a Collins S-Line holds some long term value but let's be honest with each other. The value of our gear drops like a lead weight the SECOND you open the box. IT'S ELECTRONICS ! The TV I bought last year is worth half of what I paid. Ham gear is not much better. Yes, yes I know SDR is software based and yes it does have a longer lifespan because it's upgradeable with the click of a mouse. But it is not immune to devaluation. Buy the darn radio, use it, have fun, get on the air and don't look back. Most people who buys a NEW piece of ham gear buys it for reliability, warranty and cosmetics. The rest of us cheapskates buy used gear to get a deal. If you think buying any SDR radio is going to protect you for the next 20 years, you are going to be very disappointed. :)
Even worse, my Altair and Imsai computers went obsolete as quickly as next months edition of a computer magazine. And that phenomena went on for many years. Guess that's the danger of playing on the cutting edge of any technology.
It works today exactly the same way it did in 1981 and still looks like new. All the features which made it famous are still there. What fun it still is!
Of course Kenwood soon replaced it with newer TS- models which were similar but had even more nice features. Sort of reminds me of my FLEX 6300. And why I'm keeping them both.
And remember when using the Community always show respect to others regardless of their opinions. Give people the benefit of the doubt, just like you would if talking to them in person. Posts that include personal attacks, overtly negative comments, non-constructive criticism, falsehoods, defamation of character, libelous speech, or gratuitous profanity will be removed, as they do not contribute to the community atmosphere we want to maintain. Any pattern of poor behavior may result in losing your Community posting privileges.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.