How to use the FlexRadio Systems User Community

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  • Updated 6 years ago
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New to the FlexRadio Support Community Let us help you find your way around!

We want our Support Community to be useful and enjoyable for everyone involved, so we gathered some tips and guidelines.

Tips Finding Information and Posting Questions

  1. Posting is searching, too! When you type a question or idea in the box at the top of the Support Community main page and click "Continue", the system looks for a previously entered topic that matches your question. If there's a match, you can read and add to that topic instead of starting a new one.

  2. Specify your product. If there's no match and you do post a new topic, please be sure to specify which product you're posting about in the right hand side the people responding won't have to ask and it is categorized correctly. It's most helpful to do this in the title and via the product checkbox when you post.

  3. Pictures really are worth 1,000 words! A screenshot goes a long way toward communicating clearly your question or answer. To add an image, click on the "Add Image" icon at the bottom right hand corner of the Reply to this Topic text box.

Tips for Browsing Topics or Keeping Up to Date

  1. View posts about a specific product. To see the latest posts about any product, view that product's community page by clicking on the product icon at the top of the Community main page. If your product is not displayed, click on the All Products and Services link to show all FlexRadio Systems' products.

  2. Subscribe to posts about a specific product. If you are used to receiving e-mails from the reflector, you can set up your community profile to automatically receive e-mail notifications when a new topic is posted or updated for a particular product or multiple products. Visit the product page for the product you're interested in monitoring, then click the "Follow" button to receive email notifications or the link to the right of the orange RSS icon for creating an RSS feed.

Community Guidelines

  1. Add value to the Community. Share what you know, ask good questions, take the time to include pertinent details. If you offer a product or service that is useful to the FlexRadio user community, be a community contributor first and a marketer second.

  2. Respect people. Give people the benefit of the doubt, just like you would if talking to them in person. Posts that include personal attacks and gratuitous profanity will be removed, as they do not contribute to the atmosphere we want to establish.

  3. Know your options for getting help. A lot of Flexers take time away from other responsibilities to respond on the Support Community, but it is not our primary support channel. If you need urgent help from our superstar support agents, you can open a HelpDesk support ticket. We offer free, unlimited tech support Monday-Friday, 8am-5pm CT (-6 GMT) via the HelpDesk. On weekends and the five major U.S. holidays we're hanging out with family and friends or busy on the air operating our FlexRadio SDRs.

  4. Private details don't belong on a public forum. Please don't post your email address, license key, or other personal details in the community. If you need someone to contact you privately, select the option to share your email address with FlexRadio Systems when you post and it will be visible only to our staff. To review this setting, visit your profile and click "Privacy Settings" in the left-hand column.

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Tim - W4TME, Customer Experience Manager

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Posted 6 years ago

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