How to login to or create an account in the Community with a Safari browser.

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  • Updated 3 years ago
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Some Community members have been experiencing issues logging into the Community with the Safari browser.  This is due to a default browser setting that blocks third-party cookies which are required to create an account or establish the session login.  Below is a procedure that should allow you to login to the Community.

  • Open the Safari browser   
  • Top left select Safari and then Preferences
  • Select the Privacy tab
  • Take note of the “Block Cookies” selection
  • Change the Block Cookies selection.  Change "From third parties and advertisers"  to “Never
  • Log into GetSatisfaction
  • After these load successfully the cookies will be stored for our Community (getsatisfaction.com) and FlexRadio Systems (flexradio.com) until they expire or are cleared.
  • Go back into the privacy settings and change the selection back to whatever it was prior to the change (Always or From Third-parties and advertisers)
  • Close the browser and re-launch
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Tim - W4TME, Customer Experience Manager

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Posted 3 years ago

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