Have I been mugged

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  • Question
  • Updated 5 years ago
  • Answered
I bought my 6500 only 2 months ago I'm confused if I will have to pay for updates,I was told by my uk supplier that I would get updates for 1 year but reading posts it seems that flex has moved the goal posts and I will have to pay from now on can someone deny or confirm this,I'm not happy
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Tony Hateley

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Posted 5 years ago

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Michael - N5TGL

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Official Response
from the FlexRadio webpage on the 6xxx series:

SmartSDR Software Upgrades and Licensing
Key Points:
All FLEX-6000 Signature Series radios are shipped with the latest major version of SmartSDR software.
Each major version of SmartSDR comes with free updates and maintenance releases for the life of that major release.
After a new major version of SmartSDR is released, maintenance releases for earlier versions will be provided free of charge on an as needed basis.
The choice to upgrade to the next major version of SmartSDR is yours. Your radio will continue to operate on its current major version of software as long as you choose.
Each major release of SmartSDR (v1.0, v2.0, v3.0, etc.) will have an associated license fee (currently $199.00 USD plus applicable tax).
Your FLEX-6000 Signature Series SDR comes with a version of SmartSDR software that will operate your radio as long as you want.  Period.  We will continue to make improvements and fix instabilities (aka “software defects”) in that major version.  At some point in the future, we will release a new major version of software and offer it for sale.  It’s up to our product management and amazing engineering team to come up with exciting new features and capabilities to convince you its worth upgrading to a newer version.  In the meantime, we’ll work hard to make sure your existing software version remains stable and functional. (Note that anyone who purchased additional years of “Flex Advantage” when they purchased their FLEX-6000 Signature Series radio will be credited for that many major SmartSDR software version releases.)
The simple way to think of our SmartSDR software licensing policy is that it’s similar to the Microsoft® model – When you buy a complete PC you receive the current version of WindowsTM.  When Microsoft comes out with a new version of Windows, you get to decide if you want to upgrade. In the meantime, bug fixes and maintenance releases will continue as needed for the existing versions.
We will support SmartSDR through all of our in-person, online, and distributor channels in the same way we do today with our other products without any restrictive time limits.