How often does UPS screw up deliveries? Not limiting the question to FLEX RADIO deliveries through UPS.
I checked ConsumerAffairs.com for complaints about UPS and found a lot of them. She here, and here. United Parcel Service (UPS) does NOT participate in the ConsumerAffairs accreditation program
MAYBE FLEX RADIO SHOULD STOP USING UPS FOR DELIVERIES.
Location Date Local Time Activity
FLEX RADIO 03/01/2016 3:31 P.M. Order Processed: Ready for UPS
FLEX RADIO 03/01/2016 4:31 P.M. Pickup Scan
FLEX RADIO 03/01/2016 8:20 P.M. Origin Scan
UPS Austin, TX, 03/01/2016 10:10 P.M. Departure Scan
UPS Mesquite, TX 03/02/2016 1:15 A.M. Arrival Scan
UPS Mesquite, TX 03/02/2016 4:19 A.M. Departure Scan
UPS Memphis, TN 03/02/2016 11:55 A.M. Arrival Scan
UPS Memphis, TN 03/02/2016 9:39 P.M. Departure Scan
UPS Chattanooga, TN 03/03/2016 3:50 A.M. Arrival Scan
UPS Chattanooga, TN 03/03/2016 7:26 A.M. Destination Scan
UPS Chattanooga, TN 03/03/2016 10:54 A.M. (1). The street number is incorrect. This may delay delivery. We're attempting to update the address. BUT: The street number is CORRECT. UPS had no causer to update the address.
UPS Chattanooga, TN, 03/03/2016 6:18 P.M. (2). The street number is incorrect. This may delay delivery. We're attempting to update the address / We've contacted the receiver to request additional information. BUT the street umber was correct. UPS did not contact me.
UPS Chattanooga, TN, 03/08/2016 2:49 P.M. (3). A delivery change for this package is in progress. / We've rescheduled this delivery. BUT! A deliver change in progress? What address did they find?
UPS Chattanooga, TN, 03/08/2016 2:49 P.M. (4). A delivery change for this package is in progress. / Modification of the receiver's address. UPS had no cause to change the “SHIP TO” address;
UPS Chattanooga, TN, 03/08/2016 9:32 P.M. (5). The street number is incorrect. This may delay delivery. We're attempting to update the address. BUT street number is CORRECT!
UPS Chattanooga, TN, 03/08/2016 9:33 P.M. (6). The delivery change was completed. / The package is being held for a future delivery date. BUT UPS had no cause to change the “SHIP TO” address. Why was the shipment HELD for a FUTURE DELIVERY DATE?
"WTH" HAPPENED HERE? 1 WEEK WITH NO ACTIVITY?
UPS Chattanooga, TN, 03/15/2016 7:08 P.M. (7). The delivery change was completed. / The package will be returned to the sender. BUT UPS had no cause the change the “SHIP TO” address to FLEX RADIO. They had no cause to return the shipment to FLEX RADIO.
UPS Chattanooga, TN, 03/15/2016 11:14 P.M. Departure Scan
UPS Nashville, TN 03/16/2016 12:50 A.M. Arrival Scan
UPS Nashville, TN, 03/16/2016 9:14 A.M. Departure Scan
UPS Memphis, TN 03/16/2016 1:22 P.M. Arrival Scan
UPS Memphis, TN, 03/16/2016 1:47 P.M. Departure Scan
UPS Dallas, TX, 03/16/2016 11:37 P.M. Arrival Scan
UPS Dallas, TX, 03/17/2016 3:06 A.M. Departure Scan
UPS Austin, TX 03/17/2016 6:33 A.M. Arrival Scan
UPS Austin, TX 03/17/2016 7:54 A.M. Out For Delivery
BACK AT FLEX RADIO 03/17/2016 12:23 P.M. Delivered
FLEX RADIO RE-SHIPPED THE PACKAGE BACK TO ME BY U.S. POST OFFICE PRIORITY MAIL.
UPS RESPONSE TO MY EMAILED COMPLAINT:
Response By Email ( Brian C. ) ( 03/18/2016 02:23 AM ) U.S. Eastern Standard Time (US EST)
Thank you for making us aware of the matter and allowing us to respond. I sincerely apologize for the ongoing delivery issues you have been experiencing with your local UPS Customer Center.
I have forwarded the details of your email to your local UPS Customer Center for a follow up on the matter. You may expect a call back on 03/18/16 by end of day. We appreciate your business, and I sincerely hope that you will allow us the opportunity to correct this issue.
UPS Customer Support
Since you worked directly with our shipping department for resolution and your order has been shipped via an alternate carrier, I am inclined to close this post because, at this juncture, FlexRadio has addressed the issue to the best of our ability and the feedback here will not be seen by UPS.
I had a little accident driving my tractor too near my hex beam temporarily stored in one of my barns and ordered a couple replacement fiberglass rods. K4KIO gets them from Alabama and shipped them to me but tracking info showed they were delivered back to Alabama. Meanwhile K4KIO ships me a second set which arrives OK followed in 2 weeks by the original set being redelivered.
Another time I found a plastic bag in one of my pastures and got mad thinking it was someone's trash but investigation showed it to be a "creative" delivery by the delivery service whose driver claimed our driveway gate was locked but the reality is that it wasn't even closed. Go figure! It was a relief driver not the regular guy. Probably trying to make up time from getting lost out here in the country.
Bottom line. ALL the delivery outfits have problems.
Since Nov 2015 have had two FedEx Parcels go missing in transit, one UPS delayed for 10 days (no idea why), and a USPS dropped a Signature Required package on the front steps in a snowstorm.
I've had inbound LTL loads (antenna bases and the like) arrive in the last few months, almost every one with pallet and packaging destruction and fairly roughed up. Two arrived without the paperwork they were sent with, making inventorying them a pain.
They all have exceptions to typical good delivery practices.
Out bound International you can't beat USPS for quick and easy, as UPS/FedEX will sent you an inch thick stack of paperwork expected a shipping pro to complete.
Inbound I prefer insured UPS or FedEx to my work address WITH a signature required. FedEx particularly will try to dump larger parcels on the LTL Truck Docks and just leave. Requiring a Signature makes sure my inbound radio doesn't sit in a construction warehouse with forklifts whizzing by inches away, unnoticed unlike I get a ping alerting me or someone happens to ask what the package is.
If I don't have original factory shipping, I ship via either of two particular Pack-n-Ship shops that I trust. Both are a drive, but the superior service is worth it.
When receiving MARK UP your receiving slip with ANY visual damages - pallet broken, box looks to have been dropped, missing loading slip & load paperwork, forklift punctures in the box - and USE YOUR CELLPHONE THEN AND THERE to photo-document. I ask the drive to initial as well if I can get them to do it.
Again stuff goes missing, goes walkabout and gets damaged, but these are the exceptions to great systems.
To keep Fedex drivers from dropping your packages on a loading dock, at a gate, under mailboxes, etc. you can use their web site to leave instructions for all deliveries to your address (i.e., “deliver to office”, “deliver to front door”, etc.). The driver then has to accept the instructions before being able to close out the delivery and go to the next stop. Other companies may have similar options.
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