Has anyone had UPS delivery problems with shipments from Flex Radio, or from any company?

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  • Updated 2 years ago
  • Answered
  • (Edited)
I ordered the mic'd headset from Flex Radio on March 1st. The UPS tracking number showed that it was returned to Flex Radio on March 17th with no explanation for the non-delivery to me, the receiver. That's 16 days in transit only to end up returned to Flex Radio.

How often does UPS screw up deliveries? Not limiting the question to FLEX RADIO deliveries through UPS.

I checked ConsumerAffairs.com for complaints about UPS and found a lot of them. She here, and here. United Parcel Service (UPS) does NOT participate in the ConsumerAffairs accreditation program


MAYBE FLEX RADIO SHOULD STOP USING UPS FOR DELIVERIES.
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Don Hamrick

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Posted 2 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
We understand your frustration and anger.  But unfortunately, no one or company is perfect; present company included.  Mistakes happen.  This is not unique to UPS, as all shippers occasionally drop the ball. As a follow-up to your issue, we have discussed this matter with UPS.

Since you worked directly with our shipping department for resolution and your order has been shipped via an alternate carrier, I am inclined to close this post because, at this juncture, FlexRadio has addressed the issue to the best of our ability and the feedback here will not be seen by UPS.