Global & Transmit Profiles Missing after Crash 1.3.8

  • 1
  • Question
  • Updated 4 years ago
  • Answered
After upgrading to 1.3.8 from 1.3, I operated several days without any issues.  My Global and Transmit profiles were maintained as expected.  I have a 6300.  

This morning, I had a single slice open on 20 Meters.  As I opened a 2nd receiver on this same slice, the radio crashed.   The SmartSDR client remained opened, but the radio was no longer available for selection.  Restarting the SmartSDR client did not change this.

I performed a "Short" push on the power button on the radio.  After waiting for 20 seconds or so, the radio did not shut down so I did a push and hold on the power switch (force power down) until the radio powered off.   Giving the radio a 10 count, I then pressed the power switch.  Instead of getting the normal "green" flashing LED, the LED's flashed a Whitish-grey for a few seconds and then changed to flashing green.  Once the green LED stopped flashing, I restarted SmartSDR client software on the PC.

From that point, the radio appeared to run normally, however my Global and Transmit profiles were missing.  I made the mistake of not saving the profiles out to the hard drive on my PC.

Has anyone had this same experience.  Is this a known issue?  I cannot recreate the error.  My assumptions are that the profiles are gone forever unless I manually rebuild them.
Photo of Jay -- N0FB

Jay -- N0FB, Elmer

  • 534 Posts
  • 211 Reply Likes

Posted 4 years ago

  • 1
Photo of Jon - KF2E

Jon - KF2E

  • 646 Posts
  • 192 Reply Likes
I would say you wound up clearing the database. When you do so, all of your profiles are dumped as well. The way to prepare for this is to export all of your profiles to your computer so you can re-import them into the radio(ssdr). I suspect if you checked that you also lost all the rest of your persistence settings.

Good Luck!

Jon...kf2e
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9152 Posts
  • 3478 Reply Likes
@Jon is correct.  The radio interpreted the button press sequence on start up to clear the profile / persistence database as indicated by the white (actually very light purple, methinks) flashing power LED.  This clears all profiles and band persistence data.

It is a best practice to periodically do a profile export as a backup so that you do not have to rebuild profiles from scratch.
Photo of Jay -- N0FB

Jay -- N0FB, Elmer

  • 534 Posts
  • 211 Reply Likes

Light purple-ish was the color. 

Thanks Tim for the confirmation.   Moral to the story...when in doubt...back it up. 

Lesson learned.

Photo of Jay -- N0FB

Jay -- N0FB, Elmer

  • 534 Posts
  • 211 Reply Likes
Yup....All persistence settings gone.
Photo of Jon - KF2E

Jon - KF2E

  • 646 Posts
  • 192 Reply Likes
Well, at least you know what happened. I got burned the same way by not exporting my profiles. Unfortunately, there is no way to export the persistence database that I am aware of.

Jon...kf2e
Photo of Jay -- N0FB

Jay -- N0FB, Elmer

  • 534 Posts
  • 211 Reply Likes
Thanks Jon for the help!
Photo of Tom

Tom

  • 47 Posts
  • 6 Reply Likes
I'd like to backup/export the 'persistence' settings as easily as the 'profile' settings....is there a way to do that other than making screen shots?

Tom