FT8 Decode failing caught on video

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  • Updated 6 months ago
  • (Edited)
As many of you know I've been dealing with an FT decoding issue for a long time. I've sent the radio in for repair but the problem is still there.

Tonight I had 3 WSJT-X sessions open for 20, 30 and 40 meters. After monitoring for about 2  hours I noticed that decoding was stopping on 30 so I started a video to capture what was going on.

In the video (easier to see with full screen) you will notice the last decoded FT8 signal on 30 meters was at . 040815, on 40 meters was 042545 and on 20 meters signal are still decoding for another minute or two.

Notice that each pan is showing continuing signals and the DB levels on each WSJT-X session is showing activity yet the decoding has stopped completely on 30 and 40 and eventually stops on 20 as well.  Each band stopped decoding a few minutes apart from the other bands.

Notice also the DT values all reasonable as I use Meinberg to ensure accurate timing

I also display DDUtil to show the voltage at 13.8 and the temp at 30.4c and  the control panel to show the current settings.

So the video shows that whatever is causing the decode to stop is causing it to stop one band at a time until they are all stopped. . This happens with JTDX as well so I know it's not a WSJT-X issue.

After about 15 minutes 20 meters started decoding again but 30 and 40 are still stopped and both bands have lots of activity

If anyone has any suggestions I would like to hear them

I'm adding this info to the current ticket

https://youtu.be/FJHsWWaR20c



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Pat N6PAT

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Posted 6 months ago

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K3SF

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(Edited)
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Pat N6PAT

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Thanks for the info but I already use Meinberg for timing
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Bill NE1B

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I had memory and cpu issues on my Win 10 computer until I upgraded memory.
My i5 3.1 GHz 64 bit HP computer was at 98% CPU and 90% Memory according to Task Manager.
I went from 8 GB RAM to 20 GB RAM.  Now with 4 slices and 3 WSJT and JT Alert sessions, I am running max 70% CPU and 43% Memory.

I was having similar decoding stops while running 2.4.9.  That seems to have been corrected with 2.5.1 and 3.0.27 I believe one of the bug fixes #6887 Fixed a memory leak in SmartSDR and Maestro.  Now, I have continual decoding in WSJT-X for days.
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Pat N6PAT

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@Bill,

Thanks for the info.

The problem I'm having happens on SSDR 2.3.9 as well as 2.4.9  It also is happening on 2 different computers. One is a Windows 8.1 and the other is a Windows 10.

It doesn't matter if I run just 1 instance of WSJT-X or all 8 at the same time.

Sometimes it starts as soon as I boot up the rig in the morning and other times it works fine for a few hours then won't work at all

The same thing happens with JTDX as well
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Paul - K6HR

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Bill you are correct. Pat keeps repeating "8.1 and Windows 10" when really it's an issue of them being an i3 and an i5 with inadequate memory. For a "computer guy" he really doesn't get it.
(Edited)
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Bill NE1B

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I am thinking that this is related to the Memory Leak in DAX that was fixed in 2.5.1 and 3.0.27.
While JTDX performs differently, it is a derivative of WSJT-X.  The base software code is the same.  So it would perform the same loss of decode once the DAX memory leak occurs in the earlier 2.4.9 version.
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Bill NE1B

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I am thinking that this is related to the Memory Leak in DAX that was fixed in 2.5.1 and 3.0.27.
While JTDX performs differently, it is a derivative of WSJT-X.  The base software code is the same.  So it would perform the same loss of decode once the DAX memory leak occurs in the earlier 2.4.9 version.
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Pat N6PAT

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I upgraded to 2.5.1 and so far it's working but sometimes I can use it on 2.3.9 for hours before it fails so time will tell
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Pat N6PAT

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Just updated to SSDR 2.5.1 to see if that helps.

I didn't want to upgrade because of the auto profile save. I don't like that at all
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KC2QMA_John

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Just remember if you want to go back you will need to do a full reset and reload your profiles. Otherwise things wont work correctly.

I too don't like Auto-Save, still on 2.4.9 here.
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Pat N6PAT

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Yep. I always export my profiles before upgrading/downgrading
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Karl KB2AS

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Having had this issue for some time on multiple versions of SSDR (now running 2.5.1), I have concluded that the issue is a computer/DAX problem. I am running a 7th gen I5 with 32G RAM and high end video card, CPU utilization never goes above 45%, so computer capability is not in question. WSJT is not an issue, neither is DAX by itself.  Radio just came back from Flex about three months ago.
There are times when WSJT stops decoding and it is obvious by the mushy WSJT waterfall, restarting DAX fixes the issue, but there are times when it goes out again, and it takes several DAX restarts to correct. This would appear to be a DAX issue, however, if there is no decode on this computer, leaving it as is (mushy waterfall) and bringing up SSDR and WSJT on another computer, all is well, good decodes. I have not experienced the mushy waterfall on the laptop or other desktop.
My conclusion is that there is something about DAX and this computer that causes the audio corruption, which may be the reason it has been difficult for Flex to find a solution. I run two WSJT instances at times, and both will experience the decode issue almost at the same time.
Just one other point, if the monitor goes to sleep, when it is awakened, the decode is still there, but WSJT will not activate the transmit on the Flex, it requires restarting WSJT to regain transmit.
An analysis of good and bad audio may reveal some differences, on my list of things to do.

Karl
KB2AS
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Pat N6PAT

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Karl,

I do agree that DAX has issues. Many people have mentioned it. I don't know why it hasn't been corrected.

I used to be able to get decoding working again by simply stopping and restarting DAX but that is not working most of the time now.
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David Warnberg

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Have you gotten it to stop decoding with one slice?  I see that is a yes... so did you look over the logs (event viewer)?  Have you looked at task manager.. several tabs to look at there.
1) Processes
2) Performance (also open resource monitor)
3) App History
4) Details (whats the biggest CPU and/or memory consumer at the time decodes stop)

Oh right sorry it's not a Computer or WSJT-X issue...
Better send that 6700 off back to the shop


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Pat N6PAT

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As I said the problem occurs on both computers. The computers are not connected to each other in any manner. One is Windows 8.1 and the other is Windows 10.

I ran Windows malware removal tool on each with a complete system scan. Then ran a second complete system scan with Avast antivirus.

None of the other applications on either computer has any problems or errors. That includes the Adobe Master Collection, many program development applications, etc. etc.

I should point out that while the radio was in for repair that Gerald at FRS had stated that the radio had a problem they never saw before and could not diagnose the cause of. They ended up replacing the entire transceiver board as a last resort.

This radio has a history of serious problems.

Thank you for your input
(Edited)
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Pat N6PAT

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Upgraded to 2.5.1 in the hope that that would solve the problem. It failed just like with 2.3.9 and 2.4.9

Here's the system stats while it failed:


(Edited)
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Pat N6PAT

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The network connection is 100mb.  Like lighting. Funny thing is many times when decode fails there is nothing else running

Went through a number of latency tests as well with Tim all passed with flying colors
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Ray - K6LJ

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These tests you did with Tim does not mean that the network is not the issue. Intermittent issues come and go. If they are not there when you run the test everything can appear fine.

Years ago I was a electronic tech in the navy on board an FBM submarine.
My last patrol we had an issue with a radiation detector that spiked whenever a certain plant condition occurred.

I spent hours and hours tearing into the unit but never resolved the issue. I was very frustrated. 6 months after I left the navy I got a letter that told me how it was resolved. They just happened to be doing a ground test on the power Vital bus when the plant condition presented itself.

There was a lead screw that had a limit switch on it and when ever it was run back to the starting point the switch would ground out and cause a power spike (loss)  on the buss causing the Radiation detector to indicate a Hi Radiation level. There was nothing wrong with the unit.

We all are trying to assist here. I see the list of all the things you have tried to no avail yet in my mind you could eliminate the radio or network from the issue by disconnecting from your network and either try it from a mobile hotspot or use a different flex radio.

And to me FRS (and others) are working very hard to make this right with you. Let's assume the radio is the issue. After 2 years it is definitely out of warranty yet FRS has replaced a significant board in the transceiver.

The radio is not something that is guaranteed forever sad to say. If it is the radio you would still be responsible to replace it or get it fixed.

I sincerely hope you find the issue. I think you should try another flex radio in it's place or connect to a different network to cut the issue in half.

best of luck

 Ray
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Pat N6PAT

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Ray,

I have the 6700 connected directly to my computer via cable
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Ray - K6LJ

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So the network is connected via wifi,? I have my internet connected to an internet switch which also has the computer connected therefore i have a solid connection to the radio and internet. Although i never recall having issues as the router is only 10 feet away it is probably better not to rely on wifi communications to the radio.
Ray
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The only connections with the radio is via cable to the computer. That's all

I don't use any remote access
(Edited)
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mikeatthebeach .

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Pat

You say WSJT is not a problem

Try earlier versions of WSJT

https://sourceforge.net/projects/wsjt...
There are known issues with rc7 of WSJT
Where it stops decoding
This is from the WSJT developers group

Subject: [wsjt-devel] WSJT Audio Inputt

From: Black Michael via wsjt-devel
Date: July 3, 2019 at 8:37:54 PM PDT
To: Hasan al-Basri , Tod Farrell WE5TR
Cc: Black Michael , WSJT software development
Subject: Re: [wsjt-devel] WSJT Audio Input Loss
Reply-To: Black Michael , WSJT software development

We seem to be hearing problems with a few people on both 2.0.1 and 2.1.0-rc7.
2.0.1 has been out for a long time and if this was common I'd think we would have heard a lot more reports of the problem.
Upgrading to 2.1.0-rc7 and back to 2.0.1 should (and I emphasize should) just revert completely back to 2.0.1 thought there is a bug with FT4 in that case.

The common thread probably is Windows updates....or time is off. Check http://time.is to ensure you're time is reported as "Exact".

If you see waterfall activity but no decodes on of three things is likely happening.

#1 Time is off
#2 WAV files are not being recorded. Ensure Save/All is checked and see if WAV files are showing up in the Save folder. One user found using Remote Desktop that audio files weren't being saved. TeamViewer worked though.
#3 Audio corrupted. If WAV files are showing up but not decoding and your time is correct then send in a few audio files so we can look at them.

de Mike W9MDB

On Wednesday, July 3, 2019, 10:27:56 PM CDT, Tod Farrell WE5TR wrote:

Similar issue here on 2.0.1, win10, and flex6700 after a long operating session or even a long monitoring session. I.e. I’ll leave the shack powered up monitoring a band while I’m at work or elsewhere in the house.

When I come back sometimes the waterfall is showing activity, dT is good, time.is is good, but no decodes.
Other times it’s that clicking transit or tune causes no generated audio to the DAX software which has a meter that shows me no incoming audio is present from WSJT-X.

Typically corrected with a WSJT-X restart

--
73

Tod WE5TR
While mobile

On Jul 3, 2019, at 16:52, Hasan al-Basri wrote:

Hi Mike,
No transmitting at all. RF Chokes all over the place. No issues running KW out on any band 6m through 80m. (if I have just rebooted the computer). Once it has run for several hours. it will stop decoding, whether I have transmitted or not, no matter qrp or qro. I monitor 24x7 , go days without tx'ing...it still goes deaf.

IOW, it's not a USB RFI problem.

All power settings for USB have been set to never sleep.

I"m baffled, like I said, it acts like a memory leak and I don't think it's a coincidence that it showed up the very first time after installing and running RC7 64 bit.

The problem NEVER showed up b4 RC7 64 bit was installed. I didn't change a thing in my setup or operating habits. Now I have to reboot every day or it just stops decoding, even having uninstalled RC7 64 bit and returned to 2.01 Gen Release.

Audio level is perfect, waterfall shows signals...no decode. Reboot...decodes resume. No other program shows any symptoms like this at all on the same computer. WSJT-X is running on its own USB Sound Dongle for both RX and TX....and has been for over a year.

Any further ideas are most welcome (TS-590sg, running from headphone jack for rx audio) Audio sounds perfect to the ear. Levels are right...
Most peculiar!

73, N0AN
Hasan

On Wed, Jul 3, 2019 at 4:39 PM Black Michael via wsjt-devel wrote:
Failing audio or rig connections are most always due to RFI or USB ports going to sleep.
If RFI low power transmissions can be tested and if they work but high power does not then it's RFI.
The USB ports going to sleep can be solved.
https://www.windowscentral.com/how-pr...

de Mike W9MDB

On Wednesday, July 3, 2019, 04:31:39 PM CDT, rjairam@gmail.com wrote:

I’ve seen this with other radios. Definitely not a flex only issue.

Ria
N2RJ

On Wed, Jul 3, 2019 at 4:58 PM DX Jami via wsjt-devel wrote:
Peter,

Flex has its own set of unique problems and fixes. Suggest you post your question on the Flex forum page. Good luck.

Danny
AH6FX/W4

On Wednesday, July 3, 2019, 3:11:48 PM EDT, Peter Putnam wrote:

Greetings,

I have been using WSJT-X quite successfully for several years during
June VHF Contests. I experienced a failure of the WSJT program to accept
received audio input after several hours of proper operation during the
recent Field Day exercise.

I'll provide a brief outline and reply with more detail, should it be
needed.

My computer is a Dell Optiplex 780 running Win 7 Pro SP1, 64-bit. The
WSJT-X software version is 2.0.1 7ddcb7.

My receiver is a Flex 6500. It passes data to a Flex-supplied "DAX"
program that interfaces various applications that wish to receive the
audio stream. WSJT accepts the stream and displays results on the Wide
Graph and a small audio signal-strength window. Activity proceeded
normally for the first three hours of Field Day, until both the Wide
Graph and the audio signal-strength stopped showing any incoming audio.

I can't offer any help on what might have caused the problem. It was
abrupt and seemingly unrelated to any other system actions. I am unable
to reproduce the problem.

Several operators spent several hours speculating about what a solution
might be. Program restarts and computer re-boots (time-tested favorite
of generations) changed nothing. The only useful clue was that the DAX
audio output stream was present and could be re-directed to Fldigi, but
not to WSJT-X.

I was able to restore operation for a brief period by stopping WSJT,
renaming WSJT.ini and restarting WSJT. That fix lasted for a half hour.
Repeating the procedure provided operation for the rest of Field Day.

The two .ini files that were renamed are available for your inspection,
along with the one that continued to function.

Any suggestions you can offer to prevent a recurrence would be greatly
appreciated.

Regards,
Peter
NI6E

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Pat N6PAT

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Mike,

I have been using WSJT-X since 1.9 and progressed up to 2.0.1

I can't try any version prior to 2.0 as earlier versions are not compatible with 2.x
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mikeatthebeach .

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I suggest you contact the WSJT developer group
For help as well
Mike
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Pat N6PAT

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That's a good idea.

It's very funny though that this started happening and then FRS discovers a problem that they've never seen before and cannot find the cause of. If they don't know what the cause is then how do they know it's not still there in some manner or will not return?

Replacing the transceiver board may have only treated the symptom and not cured the illness.
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Mike - VE3CKO, Elmer

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Do you have local hams as friends, is there one with a 6xxx ?  Can you get it to your station to try out? This would save a lot of speculating on your part if it is the radio. That would surely be more conclusive. I think it is not a SmartSDR issue otherwise the community would be loaded with similar FT-8 dropping out issues. In previous posts you indicated that FRS found other issues with your radio. Perhaps caused by operator or external fault such as static or lightning. We all must assume that FRS did a lot of out of warranty repair work on your behalf free of charge. You have not detailed publicly as much info since it was returned and if you did I missed the post. I suppose there still could be something more wrong with the radio and that you may have to come to grips with at some point and pay for the repair.

Saying that, I wouldn't give up yet, I would try to disconnected the ethernet and wifi if on-board and shutdown any internet interaction such as the reporting in WJST-X and if possible any Microsoft reporting and shut down any anti-virus software. Be sure no other program is running except one instance of WJST-X. In other words eliminate all possible network hiccups.
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Joe N3HEE

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Find a local ham friend that can loan you a rig that can do FT8. Or connect to another Flex radio remotely . Mine is in the shop or I would offer it to you remotely as a test. This is the only way to determine if it’s the radio.
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Bill W2PKY

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Hello Pat-
An interesting test would be to set up a WSJT-X instance on your 8.1 PC and run an audio cable from the 6500 into the MIC input on the 8.1 PC. Turn off decode reporting to HamSpots and PSKR in the 8.1 PC instance and verify decoding by turning on the speaker icon on each individual slice.
When a slice stops decoding through DAX turn on the speaker for that slice and see if the 8.1 PC decodes over the wire connection. 
Sri if you have answered these questions before:
Have you listened to non-decoding slices through earphones on the radio to see if the audio sounds okay?
Have you listened to the audio on the PC by using the "Listen" feature in the SOUNDS > RECORDING tab of the speaker icon in the Task tray?
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k3Tim

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On a separate slice run FLDIGI in frequency analysis mode with the Scope enabled tuned to WWV. This would verify rig and DaX are stable. 

A 6500 running latest WSJT, two slices, one slice on FLDIGI , Windows 10 runs w/o issues.

Good Luck.,..

Tim / k3TiM - 7
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Pat N6PAT

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Tim,

I'll give that a try later

Thanks
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Pat N6PAT

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Lots of good suggestions.

Please note that I have the 6700 directly connected to the Windows 10 computer

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Mike - VE3CKO, Elmer

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You made some contradicting statements, you said you use Meinberg and show the screen shot of the servers you're connecting to so we must assume the computer is connected to the internet, then you said, "The only connections with the radio is via cable to the computer. That's all "

So now the mystery thickens, how is your computer connected to the internet if you have the ethernet cable from the 6700 directly to the computer as you stated?  A second ethernet port, wifi?

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Mike - VE3CKO, Elmer

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Not missing the point at all and no you do not need an internet connection to run SSDR, most of us know this, but you do need it to run other programs on your computer running such as Meinberg and WJST-X if you have reporting enabled automatic updates from anti-virus programs and Microsoft. My suggestion was to turn off or disable everything you can think of needed internet. Again using logic, since you haven't gotten another 6xxx to eliminate or further prove the radio is the problem, we are left to looking at your computer/software/network.
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Pat N6PAT

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Mike,

I did do all that. I've disconnected my computer from my router and the internet, shut off ever application and service that windows does not require to function including Avast antivirus.

All that was left was the computer and the 6700 connected to the computer via Ethernet and SSDR. I even shut off the speakers. It would still fail.

I tried this on the 8.1 and Win 10 computer.

Keep in mind that FRS has said they found a problem with the radio that they have never seen before and could not determine the cause. Not my words but Gerald's
(Edited)
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Bill -VA3WTB

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That was before you mostly got a new radio, this problem does not follow all 6700 radios around.
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Pat N6PAT

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This problem has continued after I got the radio back from FRS and I tried all the same things to see if I could find the cause.

Please note the date on the video I made showing the moment FT8 stopped working. This was after I got the radio back from FRS. I added those videos to the current trouble ticket
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Bill -VA3WTB

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We know you are dealing with Flex away from the community, private, It looks like nothing has been accomplished on the community and it does not look likely. Best of luck finding answers.
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Karl KB2AS

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Pat,
In my previous post I failed to mention that the same thing happens to the DAX IQ channel when running CW Skimmer, that is my reason for saying this is not a WSJT issue.
This has been observed on the two previous versions of SSDR, as well as the current 2.5.1. It occurred on my previous 6500, now running a 6700, sent the 6700 back to Flex a few months ago, the problem still exist. There are times when I can run for several days without an issue, or a minute or two like you stated before the decode stops. A few DAX restarts may fix it, sometimes it doesn't even with computer and 6700 roboots. When that happens I'll run on the laptop or a remote desktop until until the main computer decides to work again. I have not run WSJT long enough on the other computers to experience this problem, usually within a day before the main computer works again.
This has been my experience, sounds similar to yours except that you experience this on different computers. My OS is Win 10.
No suggestions to offer to offer, just sharing my experience.

Karl
KB2AS
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Pat N6PAT

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No one is going to buy this radio for a reasonable price with the history it has and I would never sell it without first informing the buyer of the problems it has
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K5ROX

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Pat ive been dealing with a different problem on my 6600 since new, flex keeps insisting it everything but the radio.......At one time after they kept insisting it was my computer. yet I had tried the other 3 in the house I went and bought a brand new $900 computer, problem still same.

On your radio, ive pretty much read all the post and I believe it is your radio.

Mine will sometimes go 2 weeks before it restarts on its own, yours is pretty easily reproducable, I know you don't feel like it but its better then my situation.

Good Luck!
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Pat - WH6HI

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Hi pat, try this change in AGC operation. Here is how I set up the AGC functions on the radio and wsjt-x. On the radio set AGC-T to Fast with the slider all the way to right. Set wsjt-x to flatten via the check box on the waterfall window. Now set DAX audio level on the wsjt-x window to 60. This level will now be held at 60 no matter the RX conditions. Works very well for me on my 6500.

Aloha
Pat
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Pat N6PAT

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Pat,

Thanks for the suggestion. I've experimented with those controls many times to no avail however I will try them as you've suggested again. Who knows, it mat have an impact.
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Pat N6PAT

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@K5ROX,

I've spent close to $2,000 of my own money so far trying to isolate and correct whatever is causing this. No luck so far. Gerald told me that FRS has over $4,000 invested in the repair of this radio yet I still have the problem.

The total cost will soon exceed what I paid for the radio.
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KM4CQG

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Pat

I watched your Videos and read the pages of Posts your issue seems to be the Dax Corruption issues I and others have been plagued with for years.

When FT8 is running are you using the computer for other functions?
I ask because this seems to increase the likely hood of the FT8 corruptions issue.

What I have done to help not fix the issue is manual load DAX and CAT not have them auto load it helps for a while. Sometimes I can't even finish a 20min session without the corruption issue and other times 2 hours no issue.

Either way your not alone one other thing make sure that your Ports don't go into a Powersaver mode sometimes this causes a problem.

Ian
KM4CQG


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Pat N6PAT

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Many people have said they suspect that DAX could be the issue given that DAX has long-standing known issues.

That begs the question: Why hasn't DAX been fixed?
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Paul - K6HR

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Hey Pat,
Is it still running since last night with the SSDR display turned off?
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Bill -VA3WTB

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Paul, what you are talking about, Is Flex aware of this so they can look at this closer at their end?
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Pat N6PAT

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Paul,

I didn't try that method after I saw that it was messing up the pan. I didn't pay $7,000 for a radio just to have to try messing wiht all the controls to get it to work properly.
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Paul - K6HR

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Well, I have the solution for you whenever you are ready.
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KY6LA - Howard, Elmer

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It’s probably time for Flex to close this thread
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Michael N3LI

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I second that motion.
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Michael Walker, Employee

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I have not read all the comments, but there are some good areas here on possible issues.

While DAX seems to be the common thread, I have seen the exact same failure on my FT897 with a External USB sound card (no DAX).

There are times when there are software problems that are the result of many different 'players' and things just fail.

Is it WSJTx that is the problem or the management of the Audio in Windows?  Both are key components here.  

If you have written code for a living, you will know that you need to figure out a way to have it fail repeatedly so you can then debug it and fix it.  That is not the case here since there are no Log files you can turn on or other debug code.  It is painful at best.

What will likely happen is that it may just go away as a problem on a Windows Update, WSJTx Update or maybe even a DAX update (for Flex Users).

Mike
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Pat N6PAT

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These are all good suggestions. I've tried so many things but to no avail. The problem still occurs at completely random times.

Again I should point out that I have literally replaced every single thing except the radio. All hardware components have been replaced with brand new components and all software has been removed and reinstalled.  I've also used all variations of SSDR 2.x but the problem continues
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David Warnberg

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Why don’t you offer to have someone else connect to your radio and test?
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Bill -VA3WTB

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I don't think it's the radio either being that they changed out the board giving back basically a new radio. But why did everything work before with all the same settings as he uses now?
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Pat N6PAT

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Correct.

All of the configurations, both radio and computer, worked fine until I started having the frequency instability issue that FRS confirmed. Now it's a mess.

I only added Meinberg, new computer , etc, etc to try and solve the problem.

I know you guys worship Flex radios and cannot bring yourselves to accept that it could in fact be the radio that's the problem but please consider this:

When FRS could not find the cause to the problem they tossed in the towel and replaced the transceiver board. Now that's all good and great but if they couldn't find the origins of the problem then how do they know it was located on that board and not on some other component of the radio and manifested itself as a problem with the main board?

Remember, First I was told the problem was separate from the frequency issue that I sent the radio in for. Then I was told that it was merely a symptom of the frequency issue. Then I was told once again that it was a separate issue. Sounds like a lot of guessing.
(Edited)
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Bill -VA3WTB

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Pat,,Because some of this makes no sense. This is what we know,, Flex could not locate the problem for that one board not ever seeing that problem before. The board they replaced is the only board in the radio. I think. Only one large board in the 6500. So they gave you a new radio. And tested like all other Flex radios. Your Radio would not calibrate because of an unknown problem. That had to be fixed before moving on. Of coarse they were quessing, something never seen before?

Saying that we are disiples and we worship Flex is simply incorrect. Many of us have had very few if any problems with our radios,,, So yes I AM A HAPPY FLEXER,,,why not?
Very sorry your having so many problems, but please consider many of us are very happy customers, no need to be condesending. It is understood some may and have run into problems and we are all here to try and help. I am very happy with my radio and I have had wonderful service from Flex when I sent it in for a problem,,don't be angry with me!!!  or us.

But there are a few things here that do not add up and you have trashed basically any further testing people mentioned. Such as using a wonderful tool like remote. I know you don't like anyone remoting in and I get the reasons,,but it is for troubleshooting only.

This will likely continue on the community for many more weeks, When  this discussion gets closed, you will think up another one and start all over again. I truly wish you find your answers and all is well but it seems clear many here are wasting time trying to help you, and you are still working things out with Flex in private.
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Pat N6PAT

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I will ask you the same question I just asked Gerald in the ticket. And be honest with your answer:

Would you buy a $7,000 from a company if you knew beforehand that the person that designed the radio and runs the company could not find the cause of a problem that the radio had and could not fix without replacing the entire board?

A second question: What happens if this same problem started showing up in other radios? How many more boards is FRS going to replace because they still do not know what is causing the problem before they say "sorry but we can't fix it" ?

Your answer please
(Edited)
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Bill -VA3WTB

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Question #1 Would I buy a radio knowing it can not be fixed? of coarse not.

Question#2  How can I know the answer to that?

And both questions are really really cheap shots. easy targets.
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Pat N6PAT

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Well, it looks like I'm stuck with a real lemon. It works when it feels like working and it doesn't work when it wants to annoy me. This was my retirement present to myself. So much for a happy retirement.

Thanks Flex.
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Mike W1BFA in Maine

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It would be great if someone nearby you would have a 6700 or some 6XXX to just plug into your cables or maybe even swap with you to see if you can move the trouble..  that's one old sure fire way of troubleshooting.  Probably you or someone else has already thought of this, huh?  Sure wish I could help. Mike  W1BFA
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Pat N6PAT

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Mike,

Thanks for the suggestion.

I don't know anyone else in my area that has a Flex. I pretty much keep to myself and mind my own business always trying to be a good neighbor and respect other's privacy.
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Paul - K6HR

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Pat,
Maybe by now you have realized that you can't run SmartSDR with maximum display settings on an i5 processor especially when WSJT-x is running. I think you tried it my way and it worked, but you can't admit that now because you're dug in too deep. You didn't even ask what the correct display settings were! Quit your crying and buy a capable PC or get a 'traditional' radio.

If you want to sell the radio I'm sure someone will buy it, since there's nothing wrong with it.
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Pat N6PAT

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I started this thread and now I would like the moderators to close it. I'm stuck with a pile of junk and that's the way it is.

Gerald and Dan are well aware of the situation and my feelings. If any of you want to be kept updated on this please email me. I already have a growing list

Moderators please close this thread now.

Thank you.
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Michael N3LI

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I am tired of this abusive person who tells people that have spent a lot of time tring to help him "Flex Worshippers".  How dare you? Seriously Pat, you need to sell your Flex, buy something - anything else, and spread your sunshine on that other group.
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Paul - K6HR

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Run for the hills!
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Pat - WH6HI

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I would at least ask for a one for one trade, you might get lucky, and get a good one.
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Paul - K6HR

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It was already swapped for him once.
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Dan Quigley N7HQ, 4O7HQ, Service/Support Manager

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Folks, thank you for jumping in and assisting Pat, N6PAT.

A few times a year, we run across more complicated, systems-level problems that resist attempts to identify a single root cause, because there is more than one issue.  In these situations, we work with the customer to systematically isolate the problem at the customer's pace.  In this case, we identified a problem with his radio, have repaired it and recertified that his radio passed our factory tests. 

Even with a properly functioning radio, Pat is still having issues, and as we would with any customer, we are actively working with him in his helpdesk ticket so that we can track it to a successful conclusion. 

73,
Dan Quigley, N7HQ

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