Free Shipping?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Just received my invoice for the 6400!

Flex charged - $32 (and change) for shipping. The website stated Free Shipping when I ordered. Apparently, Free Shipping is not the case.

Flex Sales was very responsive to my inquiry. Here is their response:

"Free Shipping" is on every invoice and it essentially means free shipping on the invoice that was part of your deposit.

Sorry for complaining, but I don't get it.

I'm thinking I won't be the only one somewhat surprised...


Photo of Alan W4FBI

Alan W4FBI

  • 238 Posts
  • 30 Reply Likes

Posted 1 year ago

  • 1
Photo of David Decoons wo2x

David Decoons wo2x, Elmer

  • 1234 Posts
  • 263 Reply Likes
Official Response
Since it is a deposit there is nothing to ship, hence free shipping.

There is nothing mentioned on their site about free shipping when you check the product page.

I paid shipping for both the amp and radio. Even my 6500 and 5000a had shipping charges.

73
Dave wo2x
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9153 Posts
  • 3496 Reply Likes
Dave is correct.

This is a consequence of the online store software we use.  All items include shipping by default and the only way you can not have the software charge you a minimum shipping cost is to flag the item as having free shipping.  For the item purchased, which was a reservation for a radio, not the radio itself was designated a free shipping to prevent this charge.  I know it can be confusing, but a shipping charge was not applied to your reservation order.
Photo of Reggie-k6xr

Reggie-k6xr

  • 413 Posts
  • 32 Reply Likes
I was charged 32.66 for shipping. 
Photo of Lewis Cheek

Lewis Cheek

  • 239 Posts
  • 41 Reply Likes
Sounds about correct for that size box and weight. At LEAST Flex does not up charge like brand "E". 

I have been shocked at what brand "E" charges. :)

73
Lew
N4CO
Photo of Lewis Cheek

Lewis Cheek

  • 239 Posts
  • 41 Reply Likes
Just checked web site, reflects standard rates now :(
Photo of Marc Lalonde

Marc Lalonde

  • 362 Posts
  • 91 Reply Likes
I agree that is a bit confusing  since on pre-order page it marked as free shipping

http://cart.flexradio.com/FLEX-6600-Reservation_p_1012.html

this may let think is free shipping on the radio  , but after that long is not care paid for shipping  ;-)
but the free shipping icon may remove from the pre-order page for avoid confusion and complain
Photo of Marc Lalonde

Marc Lalonde

  • 362 Posts
  • 91 Reply Likes
also the description on Handel kit is not clear ....   ,did it same that use on old radio ??

6000Series:6400/6600-RKMT
FlexSeries RackMount Kit for FLEX-6500, 
FLEX-6700 and FLEX-6700R
Photo of Mike - VE3CKO

Mike - VE3CKO, Elmer

  • 404 Posts
  • 170 Reply Likes
Good explanation Dave.
Photo of Steve K9ZW

Steve K9ZW, Elmer

  • 1322 Posts
  • 668 Reply Likes

Expect their 3rd-party invoicing system requires "something" to be put into shipping, even for deposits, services or downloads?

I've seen this with other vendors elsewhere, mostly when ordering software or software licenses.

Usually FRS has offered us the ability to pick our shipping costs - you want next day, as long as you pay the costs it is possible. 

I paid shipping on each of my radios & amp (5000A, 6700, 6700, 6600M and PGXL).

73

Steve K9ZW


Photo of KF4HR

KF4HR

  • 586 Posts
  • 170 Reply Likes
No shipping charge in your emailed invoice?  Someone at FRS has a great sense of humor! :) 
Photo of Mike, W8BE

Mike, W8BE

  • 144 Posts
  • 26 Reply Likes
Alan,  when did you order your 6400?
Photo of FRED  W9TB

FRED W9TB

  • 154 Posts
  • 55 Reply Likes
was it a 6400 or 6400M ?
Photo of NA7AA Tom

NA7AA Tom

  • 26 Posts
  • 5 Reply Likes
I don’t get it either. 5 grand for a Radio and they have to charge shipping?? I’m new to Flex. Have paid for a 6600M. Not a very good start. DX Engineering, HRO and others don’t charge shipping on orders above $100. Come on Flex.......
Photo of Mike, W8BE

Mike, W8BE

  • 144 Posts
  • 26 Reply Likes
HRO and DX Engineering probably ship more equipment in one day than Flex does for the entire year.   Comparing Flex to those business is not realistic.  
Photo of David Decoons wo2x

David Decoons wo2x, Elmer

  • 1234 Posts
  • 263 Reply Likes
I would rather pay shipping and have what I consider to be a superior radio.

Look at it this way, the radio costs on average $5040 for a 6600m with free shipping. (If you look at it from a different perspective)

When you buy equipment look at the total price for shipping, accys, etc and then compare against the competition.

I have a 6600 and Power Genius XL and consider it to be top of the line for how I operate.

Flex could provide free shipping but those costs would have to be buried in the radio price and drive the price of rhe radio up.

Do you really think the Icom 7610is worth $3800? But wait! There’s free shipping! ;-)

Dave wo2x
Photo of Alan W4FBI

Alan W4FBI

  • 238 Posts
  • 30 Reply Likes
Only Marc has hit the point.

On ALL Flex website 'reservations' it states "Free Shipping". Flex should probably remove that.
Photo of FRED  W9TB

FRED W9TB

  • 154 Posts
  • 55 Reply Likes
You need to stop crying and pay the bill !!
Photo of Alan W4FBI

Alan W4FBI

  • 238 Posts
  • 30 Reply Likes
Fred,

The bill is paid. The website is wrong.
Photo of Lewis Cheek

Lewis Cheek

  • 239 Posts
  • 41 Reply Likes
HRO and DX Engr. pay NO WHERE CLOSE to what you and I as well as Flex does to ship rigs. All the BIG guys receive volume discounts.

Lew
N4CO
Photo of NA7AA Tom

NA7AA Tom

  • 26 Posts
  • 5 Reply Likes
Baloney !!!!!
Photo of Jim K4JAF

Jim K4JAF

  • 354 Posts
  • 104 Reply Likes
I had thought it was free shipping also..  But really cant remember for sure.  I wont complain, radios are finally shipping!!!  
Photo of Rich McCabe

Rich McCabe

  • 1077 Posts
  • 227 Reply Likes
I was expecting free shipping as well but to be honest I would have paid $30 just to see they are sending invoices and we are going to have radios on the way.

So does it appear to be 6400s ?  M or non M?

Have not got my invoice yet, but waiting.
Photo of Steve Gw0gei

Steve Gw0gei

  • 193 Posts
  • 50 Reply Likes
I got a 5% Xmas discount on my new radio - and negotiated a two year warranty plus free shipping from the UK dealer - gave up waiting for the 6600 here and bought Anan 7000dle serial number 004. I may sell it if and when flex develop ssdr features like diversity and sort out the noise reduction side. The random disconnect issue in ssdr was the final straw for me after four years of loving the two 6300s and 6500 I owned. Hope the new flex radios turn out good for you guys and I look forward to hearing the reports on their performance.
73
Steve gw0gei / gw9j
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9153 Posts
  • 3497 Reply Likes
Official Response
The explanation of the "free shipping" applied to reservation orders, not the actual radio order, was explained above so I am closing this post. 

This is the explanation:

 This is a consequence of the online store software we use.  All items include shipping by default and the only way you can not have the software charge you a minimum shipping cost is to flag the item as having free shipping.  For the item purchased, which was a reservation for a radio, not the radio itself was designated a free shipping to prevent this charge.  I know it can be confusing, but a shipping charge was not applied to your reservation order.

If you have concerns about your order, the Community is not where these issues will get resolved.  Please contact Sales directly.
(Edited)

This conversation is no longer open for comments or replies.