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Follow Up on this problem ---Since installing SSDR Version 1.7.30 I have had several (6 or 7) instan

N4AB
N4AB Member ✭✭
edited June 2020 in SmartSDR for Windows
As a follow up on this problem I would like to know if any progress has been made in repairing this problem? I am older and retired so I have a lot of time to spend with my 6700 being on almost every day for 5 ,6 or more hours. There have been days when this problem has not appeared, but many, many more when it happens at least once or twice and I recall two days when I had to shut down and and restart three times. I understand it is being looked at and will get fixed and that Dayton took a lot of time (and people) out of this last month plus all the other things that had to be done. This is very frustrating (just had a day with two shutdowns) and would like to know where this problem stands. Thanks Al N4AB PROBLEM---ISince installing SSDR Version 1.7.30 I have had several (6 or 7) instances of the hardwired LAN connection being lost and the 6700 seeming to be frozen requiring a power down and restart to reconnect. Anybody else seeing this problem?

Comments

  • Joe Belden
    Joe Belden Member
    edited July 2016
    I have had my new 6500 for just about two weeks, and this has happened to me once so far.
  • Joe Belden
    Joe Belden Member
    edited March 2017
    I just went and read the prior posts.   Tim, its disappointing that you guys identified this a month ago as a critical bug and have yet to release a fix.   Hopefully your shop treats these types of issues with higher priority than anything that would be in a regular sprint.    I look forward to released fix.
  • [Deleted User]
    edited April 2020
    They generally don't issue a fix for a single bug. They issue a release after several have been fixed. I think something as important as this should be released ASAP.
  • Steve Smith
    Steve Smith Member
    edited December 2018
    This Worked for me.Use this procedure to disable Hibernate

    1.) Press the Windows + R keys.

    2.) Type cmd to bring up a Command window.

    3.) type powercfg.exe /hibernate off 
    (note - this removes hibernate / hybrid sleep options from the Power Plan settings. It also deletes hiberfil.sys.)
    (NOTE - This is a global setting that disables hibernate for ALL power plans. It should not be used on a laptop.)

    Use the following procedure to change your Power Plan to High Performance.

    1.) Press the Windows + R keys 

    2.) Type powercfg.cpl (this is Control Panel/Power Options)

    3.) In the Select a power plan window, choose the High Performance power plan

    4.) Click on Change plan settings beside the High Performance plan

    5.) Change all options to Off or Never

    6.) Click on the Change advanced power settings option

    7.) Click on the [+] next to USB settings to expand the options

    8.) Click on the [+] next to USB selective suspend setting to expand the option

    9.) If the Setting is not set to DISABLE, click on Enable to get the drop down box and set it to Disabled.

    10.) Click on the [+] next to PCI Express to expand the options

    11.) Click on the [+] next to Link State Power Management to expand the option

    12.)  If the Setting is not set to OFF, click on the current setting to get the drop down box and set it to OFF.

    13.) Click on the OK button to save the changes.

    14.) Click on the Save changes button

    15.) Close the Power Options screen.

      Regards Steve Smith GI4XFN
       

    • Bill W2PKY
      Bill W2PKY Member ✭✭
      edited March 2017
      Hello Al I have a 6700 and did experience the same problems as you mentioned. From a previous post here's what I did that seems to have cured it. 1. Shut down SSDR and radio. 2. Uninstall all versions of SSDR using the Uninstall feature in Windows. 3. Then install 1.7 4. Restart the radio and SSDR. Have been running my radio non stop for days with no issues. Hope this helps.
    • Duane_AC5AA
      Duane_AC5AA Member ✭✭✭
      edited May 2018
      Another interim solution, if you don't need the 1.7 features, is to download and install 1.6.
    • NM1W
      NM1W Member ✭✭
      edited July 2017
      I've had the 6700 freeze up and usually it outputs a raspy buzz; I power cycle the 12v psu to reboot the radio and reboot the computer (to get all the apps to reconnect properly); Happens intermittently; 1-4 times a week. Tim indicated its being tracked as a bug... So far I've not downgraded and just lived with it.
    • Walt - KZ1F
      Walt - KZ1F Member ✭✭
      edited November 2016
      " It also deletes hiberfil.sys.)"

      I, honestly, do not think deleting components of the operating system is a winning solution. To my recollection, Windows knows whether the host PC is running via battery or external power and hibernate/suspend is only active when on battery. If one were using SSDRfW continuously for 5-6 hrs/day every button press, every mouse move would keep the display from sleeping, which is not hibernating or suspending, rather just keeping the display from burning in.

      As Tim said elsewhere, they are focused on 1.8. This likely means the A-team is also focused on 1.8 which means after they get a clean 1.8 I am sure you'll all have the opportunity to download and install it. It's in FRS's best interest to keep customers happy and not bitching. I am certain they are efforting that.

    • Tim - W4TME
      Tim - W4TME Administrator, FlexRadio Employee admin
      edited December 2016
      We are still investigating the issue.  Once we have a verified fix, we will consider an immediate release of it.
    • Peter K1PGV
      Peter K1PGV Member ✭✭✭
      edited June 2020
      Hibernation shouldn't effect the problem as described. But... Hibernate and suspend can both be used when th system is being powered by AC. It's entirely up to the user how to configure their system. For a desktop system powered by the wall outlet, I agree that hibernation is a nuisance. I shut it off myself. i don't even let my work computer suspend when it's idle. Guess I lose points for not being "green", huh? I get my carbon offset other ways. Interesting fact is that, "fast startup" (after issuing a shutdown command... As opposed to a restart command) actually resumes the kernel mode portion of Windows from a previously saved hibernation-like state. Peter K1PGV
    • AA0KM
      AA0KM Member ✭✭
      edited April 2017

      (((((This is not a flexradio problem just thought I would mention it)))

      Telephone handset 5.8  ghz slows down my lan and wifi sometimes to the point of disconnect.

       It is not DECT 6.0 newer phone.

      The newer phones are 1.9ghz DECT 6.0 and shouldn't interfere with wifi router.

      Maybe something simple as this.


    • DrTeeth
      DrTeeth Member ✭✭
      edited August 2016
      Sri fer going a tad further OT ;-).

      Hibernation is a very bad thing indeed. I also, when Win 8/8.1/10 was briefly installed, disabled fast start. It can cause massive disk corruption in certain configurations. That being having multiple OSs installed and separate data partitions. My current PC has three versions of Windows and 6 Linux distros all in primary partitions on my OS disk. I have two other internal disks, one having one partition and the other 4.

      The problem arises when a data partition is changed under one OS and then another OS is booted. The changed data partition becomes corrupted. For full details of this go to http://www.terabyteunlimited.com/ucf/viewforum.php?f=1 and search for 'corruption', 'hibernation', 'fast startup', etc and you will see what I mean.

      Having said all of the above, I will rarely use hibernation if I will be away from some of my PCs (they all multi-boot) for a few hours.
    • Bob K8RC
      Bob K8RC Member ✭✭✭
      edited June 2016
      Headline says "hardwired LAN". That means he's not using WiFi.

      Cheers,
    • Joe Belden
      Joe Belden Member
      edited July 2016
      Excellent to hear!  Please let me know if you need any field testing done to help isolate the issue.
    • Joe Belden
      Joe Belden Member
      edited July 2016
      My computer is set to consume as much electricity as it can... with the exception of the monitors which I have sleep after an hour.   This has been the way it has been running for two weeks though, and it's only happened once.   Just FYI for everyone.
    • DrTeeth
      DrTeeth Member ✭✭
      edited August 2016
      Mine too vis-a-vis the electricity. Bring it on!
    • AA0KM
      AA0KM Member ✭✭
      edited December 2016

      ok direct connection. ;) but these telephones also can shut down my wired connections also if I am in  close proximity. Just haven't upgraded to the newer DECT phones yet. Basically effects both sides.

      AL Says in another post he is using combo router wifi wired.



    • Philip KA4KOE
      Philip KA4KOE Member ✭✭
      edited June 2016
      Joe, you are a good citizen! Power to you!!! ahem.....

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