Part of the beauty of the FLEX Community is that we Flexers have the opportunity to learn from the FRS staff AND from other Flexers. When the disposition of an issue which was originally posted as a problem is subsequently posted as "this issue was resolved in the Zendesk," the Flex Community loses the learning opportunity. Clearly, we don't need to hear details about resolutions which found errors in setup, problems with cabling, etc. In those cases we could be told something like, "This issue was resolved in the Zendesk and was caused by a configuration issue." On the other hand, if a new software problem, workaround, or known software bug was encountered we could be given a very short description of the defect or workaround. This suggestion is offered in pursuit of adding value to the Flex Community.