FlexControl Is Not Detected

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
I searched the Community, but didn't find my problem covered previously.  My FlexControl is not detected and does not show in Device Manager.  It was working until my computer took a lightning ground hit and got the MB replaced.  All equipment is working except the FlexControl.  It lights up when plugged in, but nothing changes in Device Manager.  Just updated to and still the same issue.  Was using 1.4.3.x previously.  I had it assigned to Port 45 before the ground hit and all was well.  Device Manager now shows only Flex Radio on virtual ports 5, 7, 15, and 17.  SmartSDR CAT shows the same four ports.  I have unplugged and re-plugged the FlexControl, and rebooted my computer, to no avail.  Any assistance is much appreciated.
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Jim Shaw/AL7BA

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Posted 4 years ago

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Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
I have changed this post to a problem topic and converted this topic to a support HelpDesk ticket (http://helpdesk.flexradio.com) for expedited issue resolution.  If anyone else is experiencing an issue similar to this one, please submit a HelpDesk support ticket for issue resolution.