Flex5000a will not start the "Use" button does not light

  • 1
  • Problem
  • Updated 2 years ago
I have been using the flex for a couple of years but now it does not start. The radio does not light the USE light on the interface and will not start. I dont know where to start troubleshooting.
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Robert Fraley

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Posted 2 years ago

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WX7Y

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Is the Power light on on the radio?
Is the firewire cable plugged in on both ends?
Look in Device manager and see if the firewire is there and is active and has no errors.
bring up the Flex Firewire Driver program and see if your radio shows up there , if not in the computer make sure the firewire card is fully seated, if in dought pull it out and re-set it.

If it doesn't  work after that then REPLACE the firewire card and firewire cable to see if that helps.

73's
Bret
WX7Y
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Robert Fraley

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I have just uninstalled my interface. I thought I had all the files saved to re-install it. Can you give me a hand with the files to re-install the software. I thought maybe it might have some problems. Thanks Robert
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WX7Y

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just download PowerSDR at http://www.flexradio.com/downloads/powersdr_v2-7-2_installer-exe/

View it in the Download Directory then Right click on the file after you have it downloaded and I ALWAYS use "Run as Administrator" to install programs that have drivers and say YES to everything.
Be sure to Re-Boot after the install

73's
Bret
WX7Y
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Robert Fraley

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Thank you, I have it loaded but its not showing in the available radio interfaces. How do i start it now?
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Tim - W4TME, Customer Experience Manager

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I think you are missing a very fundamental issue here.  If the radio hardware and the PC are not communicating via the Firewire link, the radio will never show up in the chooser.  There can be a multitude of reasons why this might be happening.

As I recommended before, I strongly urge you to open a HelpDesk support ticket.  The Community is not a place where FlexRadio provides one-on-one support. 
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Robert Fraley

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ok, thank you. How do get helpdesk support?
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Robert Fraley

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Thank you much Tim. Sorry for the trouble.
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Tim - W4TME, Customer Experience Manager

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No problem.