Flex too busy to talk to paying customer.

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  • Updated 4 months ago
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Credit card in hand, I called Flex today to ask a couple of quick questions and order a 6400M.  They were too busy to talk to me, so I gave them my number.  After two hours of no response, I called again, as I had to leave pretty soon.  No dice.  No one there to talk to a mere customer.  I cannot believe these people do business this way.  Unbelievable.  No wonder foreign companies are cleaning our clocks.  This never happened to me with Yaesu or Kenwood.
Photo of Roger J. Buffington

Roger J. Buffington

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Posted 4 months ago

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Photo of Gerald - K5SDR

Gerald - K5SDR, Employee

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Official Response
Roger,

I apologize that you were not able to reach anyone earlier today.  Our sales and customer service team did not get home from Dayton until around 1:00 AM this morning.  We had 20 people manning our booth over the weekend in Dayton and all had to travel home last night.  We had the largest contingent for any ham radio manufacturer or vendor in Dayton and we were all busy on both Friday and Saturday.  The phones are answered 24/7 but it may take a little longer for sales to respond to a message after all weekend major shows like Dayton.  Thanks for your patience as we catch up from the biggest show of the year.

73,
Gerald