Flex Radio Sales Line

  • 2
  • Question
  • Updated 7 months ago
  • Answered

Is the Sales Line closed today. For over 75 minutes now 11:25 - 12:43 calls cycle thru the que then a recording "We cant take your call now!" When will the sales line be open for business?


Thanks

Photo of Wayne

Wayne

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Posted 8 months ago

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Photo of Mike va3mw

Mike va3mw

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Official Response
Hey guys.  Sorry for the delays today but EVERYONE is calling me!  That is a good thing and I appreciate talking to you all.

I know the engineering team jumped out to lunch for a quick break.   Not everyone went and we were still answering the phones during lunch.  Sales was always on the phones.  No tweaking required.

As for the phones, we only keep you on hold for 3 minutes (exactly) and then you can leave a message for us to call you back.  This is so we don't waste your time.  This is only happens if all the lines are tied up.

As I have mention many times before, we return all voice mails in the order they were received.  That is assuming you leave a number (not everyone does) and I can decrypt it.   

All emails are answered as well, unless we didn't get it, and that happens.

Patience is a virtue.

Mike