Flex Product Support

  • 2
  • Praise
  • Updated 3 months ago
  • (Edited)
My 6600M developed a connectivity issue over the weekend. Submitted a ticket Monday morning after hours (days?) of trying to fix it. I was really concerned my Ethernet port was hosed due to numerous thunderstorms over the weekend. Tim replied with a troubleshooting hint on my router/WiFi extender configuration. Sure enough he had sniffed it out just based on my detailed explanation of conditions. That lead to a call to AT&T to "fix" the router and all is well. The radio was not getting a new IP address from the router. It would boot up ok (sometimes) as a radio but dogparkSDR would not "see" it nor would the Maestro or iPhone. Thank you Tim for the quick and accurate assessment. He not only told me where to look but why. Just terrific support. 
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N5BE

  • 30 Posts
  • 9 Reply Likes

Posted 3 months ago

  • 2
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Joe N3HEE

  • 401 Posts
  • 99 Reply Likes
Yes indeed !!  I have had many similar experiences with Tim and Flex tech support. They don't sit on tickets.  Top notch !
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Michael Walker, Employee

  • 867 Posts
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Thanks again Tim.  Nice work!!
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Sergey Abrikosov

  • 267 Posts
  • 34 Reply Likes
My Win10 update 1903 screwed my DAX today.
From opening ticket to Tim response took about 10 min, after I provided Teamviewer ID, it took Tim another 7-8min to fix my DAX issue.
I did not expect it SO fast and appreciate the quick and professional response.
Thanks Tim!
Sergey, KN7K
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Tim - W4TME, Customer Experience Manager

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You're very welcome, Sergey.  73